Facilitate all administrative & aspects to ensure the effective and efficient operation of Centre/Branch Clinics.
Provide overall day-to-day leadership and direction to all staff at Centres/Branches under supervision.
Meet given KPIs & help to establish annual year objectives for each Centre/Branch under supervision.
Implementing all policies stipulated in the Group Policy Manual.
Ensuring compliance with all procedures stipulated in the Group Operations Manual.
Preparation & submission of Centre/Branch Quarterly Status & Growth Report to CEO.
Attendance and taking of meeting minutes at management meetings.
Cooperating with the Marketing Manager to support marketing activities & to grow sales at Centres/Branches under supervision.
Participating in Annual & Quarterly Sales & Marketing meetings chaired by CEO during the review and establishment of annual & quarterly marketing plans and the marketing budget.
Supervising the of Clinic Consultants & Clinic Supervisors.
Supporting the administrative needs of the Doctors.
Ensure compliance with Group Operations Manual procedures for all matters with the assistance of the Clinic Consultants & Supervisors.
Regular audit to ensure accuracy, completeness and safe-keeping of all patient and Centre/Branch administrative records with the assistance of the Clinic Consultants.
First point of contact for staff counseling to resolve any issues.
Point of escalation for resolving any patient administrative issues or complaints.
Authority for load balancing and the resolution of resource conflicts.
Responsibility for replenishment of consumables and the maintenance & repair of all equipment in the clinics under supervision.
Assist the Ops Manager with the accountability for clinic assets.
Ensuring the accuracy & timely submission of Weekly & Quarterly Reports to the CEO.
Assist with the establishment and review of the annual & quarterly Centre/Branch budget with the assistance of the Finance Manager.
Assist with the securing of approval for annual Centre/Branch budget from the CEO and ensuring that Centre/Branch expenses fall within approved budgets.
Proposal authority for all Centre/Branch purchases & payments.
Petty cash control & management.
Ensure compliance with all Finance policies and procedures in the Group Finance Manual.
Supervising the of the IT Manager/Outsourced Services Vendor.
Ensuring compliance with all local labour laws with the assistance of the Group HR Manager.
Secure CEO approval annually for Centre/Branch headcount.
Responsibility for all staff administration with the assistance of the Group HR Manager.
