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Ben Line Integrated Logistics (Cambodia) Co., Ltd.Phnom PenhActive opening
Ben Line Integrated Logistics (Cambodia)

Senior Customer Service

Shipping & LogisticsPosted 1 w ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

2+ Years

Level

Individual Contributor

Work Mode

On-site

Industry

Shipping & Logistics

Languages

English, Khmer

Apply Now

About the role

Handle export/import shipments from/to Cambodia according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation. Receiving booking requests/shipment information from Customers/Worldwide Agent Net/Sales Team

  • arrange booking with Carriers/Airlines/Co-loaders/Oversea agents & process the shipping with related parties. Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ISF, sending pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import
  • export process. Tracing/updating and coordinating with Carriers/Airlines/Co-loaders/Overseas agent net/Local service vendors to handle shipments smoothly and ensure shipment operation. Follow up process of transportation, handle the information and solve situations. Issue the Debit Note for Customer/Overseas agent and make payment to Carriers/Airlines/Co-loaders/Local service suppliers timely. Have good knowledge about services information to provide best service to Customers. Solve problems with Airlines, Carriers, oversea Agents, Customers. Input all required data on the system and maintain it. Reporting immediately for any irregularities/problems and follow up problem solving to Manager. Doing additional tasks of a leader that is assigned by Supervisor or Manager.

Requirements

  • Forwarding – Logistics company at Operations/Customer Service/Documentation position, familiar to handle Freehand/Controlled cargoes for 2 to 3 years as a minimum General & Technical Skills Good skills of computers; Microsoft Office Good at reading, written in English, good communication is an advantage Ability to communicate well, be agile, speak fluently, present persuasively, make a good impression on listeners.
  • Having experience in US/South America, Canada trade lane is an advantage.
  • Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...) Soft Skills Ability to independent and team, have good health, be honest in , have a sense of responsibility & self-discipline.
  • Being careful, attention to detail, harding, enthusiasm, initiative in , perseverance, determination to complete tasks.

Required Skills

Freehand/Controlled cargo handlingMicrosoft OfficeEnglishCommunicationAgilityPersuasive presentationImpression managementUS/South America/Canada trade lane experienceForeign trade understandingLogistics services understandingIncotermsNVOCCFCL/LCLAirfreightWarehousingInland TruckingCustoms ClearanceIndependent workTeamworkHonesty

Schedule & Flexibility

Hours per week:40
Schedule:standard
Start date:Flexible/ASAP

Compensation Details

Bonus:performance bonus

Benefits

  • 18 days Annual Leave
  • National Public Holiday
  • Insurance
  • Bonus based on performance
  • 13-month salary

About Ben Line Integrated Logistics (Cambodia) Co., Ltd.

Visit Website

Ben Line Integrated Logistics (Cambodia) was established in 2002. Our core activities in Cambodia include Liner Agency, Port Agency, Offshore Support Services, Project Logistics and Freight Forwarding. The Ben Line Group has 1600 staff and 125 offices across Asia and Australia. It has been operating as a Shipping Company for 160 years, originally from Scotland, head office is now in Singapore.

Industry

Shipping & Logistics

More at Ben Line Integrated Logistics (Cambodia) Co., Ltd.

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Senior Sales Representative

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FS Customer Service Supervisor

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Accountant

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