Business Analysis:

• Gather, analyze, and document business requirements for systems, applications, process improvements, and technology initiatives.
• Translate requirements into clear functional specifications, user stories, workflows, and process documents.
• Work closely with users and technical teams to define business processes, system enhancements, and solution flows.
• Coordinate with technical teams on integration, reporting, and data requirements.
• Support User Acceptance Testing (UAT) and ensure delivered solutions meet business expectations.

- Identify opportunities for automation, efficiency improvements, and process optimization. Project Coordination & Follow-ups:

• Act as a central coordination point for projects assigned by the CIO.
• Track project timelines, deliverables, milestones, and dependencies.
• Proactively follow up with internal teams, vendors, and stakeholders on pending tasks and commitments.
• Ensure timely closure of issues, risks, bugs, and action items.
• Prepare and maintain project trackers, action logs, risk registers, and status reports.
• Prepare high-quality reports, presentations, and documentation for management and board-level discussions.
• Draft emails, proposals, meeting minutes, and structured documents on behalf of the CIO.
• Consolidate updates from different teams and present summarized insights for decision-making.

- Ensure proper documentation and organization of all project-related materials. Communication & Coordination:

• Liaise with business units, IT teams, vendors, management, and external stakeholders.
• Facilitate meetings, workshops, discussions, and follow-ups.
• Clearly communicate requirements, risks, dependencies, and progress updates.
• Escalate delays, blockers, and unresolved matters in a timely and professional manner.
• Support and handle any other tasks assigned by the CIO or HITD.

• Bachelor’s degree in information technology, Business Administration, Management, or a related field.
• 2–3 years of relevant professional experience in areas such as business support, project coordination, data analysis, reporting, operations, process improvement, or other related roles with strong analytical and coordination exposure.
• Strong command of English (both written and spoken) is mandatory.
• Excellent documentation, report writing, and presentation preparation skills.
• Strong follow-up, coordination, and stakeholder management skills with attention to detail.
• Ability to manage multiple tasks, deadlines, and priorities efficiently.
• Good understanding of project lifecycle, SDLC, and Agile / Waterfall methodologies.