Customer Service Supervisor

Location: SiemReap

Phare Performing Social Enterprise Co., Ltd (PPSE) is a Limited Company in which Phare Ponleu Selpak Association (PPSA), a local non-government organization is the majority shareholder. It operates a daily performance venue in Siem Reap, Cambodia, called “Phare, the Cambodian Circus”.

• Double check daily, weekly, and monthly reservations to make sure all the bookings are accurate lodging into the POS system
• Prepare the POS and report ensuring all details information added correctly.
• Supervise and guide the customer service team to achieve performance targets.
• Create and maintain a respectful, harmonious, and motivating work environment for all team members
• Ensure compliance with company policies and safety standards.
• Handle escalated customer inquiries and resolve issues promptly.
• Monitor service quality and implement improvements.
• Prepare reports on team performance and customer feedback.
• Train and mentor team members to enhance skills and efficiency.
• Any duties and responsibilities upon requirement by line manager

• Bachelor's Degree in Business Administration or related field.
• Experience in customer service for 2 to 3 years as a minimum
• At least in a supervisory role for 1 year
• Proficiency in MS Office and customer service software is a plus.
• Good English communication
• Proficiency in additional languages is an advantage.

Please send CV and cover letter to Email: hr@pharecircus.org Phone: 063966435 Website: https://pharecircus.org/join-the-team

• Please mention " www.Cambodiajobs.Biz " where you saw the ad when you apply! *

Moreinfo: http://cambodiajobs.blogspot.com

• Bachelor's Degree Business Administration related field.
• Experience customer service for 2 3 years as a minimum At least a supervisory role for 1 year Proficiency Office and customer service software a plus.
• Good English communication Proficiency additional languages an advantage.