Seva Foundation Cambodia

Local IT Support Consultant – D2D App

GeneralPosted 2 mo ago

Location

Working from home / online

Job Type

PARTTIME

Work Mode

Remote

Languages

English, Khmer

About the role

Provide remote technical support to the Program Assistant and Community Fielders on a daily basis during the consultancy period.
Be available and accessible on a need-based basis from Monday to Friday, between 8:00 a.m. and 5:00 p.m., to provide support through phone, Telegram/WhatsApp, email, or other agreed communication channels.
While support may be requested at any time during these working hours, the total time required is not expected to exceed four hours per day during the first month and three hours per day during the second and third months.
Respond to day-to-day issues related to app login, user access, data entry, patient registration, screening records, referrals, report access, synchronization, device settings, connectivity, and other common user challenges.
Provide clear, step-by-step guidance to field staff.

Required Skills

Remote Technical SupportCommunicationProblem-SolvingGuidance and TrainingApp Login SupportUser Access ManagementData Entry SupportPatient Registration SupportScreening Records SupportReferral SupportReport Access SupportSynchronization SupportDevice Settings SupportConnectivity SupportPhone SupportTelegram SupportWhatsApp SupportEmail Support

Schedule & Flexibility

Hours per week:3-4

Schedule:standard

About Seva Foundation Cambodia

Visit Website

Seva Foundation – Cambodia is preparing to launch the upgraded Door-to-Door Screening Application, commonly referred to as the D2D app, for use in community eye screening activities in rural communities.