TL AIR EXPRESS Co Ltd

Social Media Page Admin

ឱកាសការងារពិសេសGeneralបានបង្ហោះ 2 mo ago

Location

Tuol Kouk | Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Logistics/Transport

Languages

Khmer, English

អំពីតួនាទី និងភារកិច្ច

Page Management Manage the company’s Facebook, Telegram, TikTok, Instagram, and other assigned social media accounts. Monitor page activities, comments, messages, reviews, and customer interactions. Ensure company information, contact details, promotions, and other page information are accurate and up to date. Maintain the security and confidentiality of company social media accounts. B. Customer Communication Respond to customer messages and comments promptly and professionally. Provide accurate information regarding company products, services, promotions, prices, and procedures. Handle basic customer complaints and inquiries. Escalate complicated complaints or sensitive cases to the responsible department or supervisor. Follow up with customers when necessary. Maintain a polite, friendly, and professional communication style. C. Content Posting Post approved content, promotions, announcements, photos, videos, and other materials according to the content. Write or assist with simple captions for social media posts. Coordinate with the Marketing/Design team for art, videos, and promotional materials. Check spelling, information, links, images, and formatting before publishing. Ensure all published content follows company branding guidelines. D. Engagement & Page Growth Engage with followers through comments, messages, and interactive content. Support activities to increase followers, reach, engagement, and page visibility. Monitor trending topics and social media activities relevant to the. Support online campaigns, promotions, contests, and special events. E. Monitoring & Reporting Monitor page performance, including followers, reach, engagement, messages, and response rate. Prepare daily, weekly, and monthly page activity reports. Record common customer inquiries, complaints, and feedback. Report important customer issues or negative comments to the supervisor. Provide suggestions to improve customer engagement and page performance.

លក្ខខណ្ឌតម្រូវការងារ

Diploma or Bachelor’s Degree in Marketing, Administration, Communication, or related field.
At least 1 year of experience in Page Admin, Customer Service, social media, or a related role is preferred.
Good knowledge of Facebook, Telegram, TikTok, Instagram, and other social media platforms.
Good written communication and customer service skills.
Able to communicate professionally in Khmer; English is an advantage.
Basic knowledge of Canva, Cap Cut, or other content-editing tools is an advantage.
Basic Microsoft Office/Google space skills.
Able to independently and handle multiple customer inquiries.
Willing to learn and adapt to new social media trends and tools.

ជំនាញចាំបាច់

MarketingAdministrationCommunicationPage AdminCustomer ServiceSocial MediaFacebookTelegramTikTokInstagramWritten CommunicationKhmerEnglishCanvaCap CutContent EditingMicrosoft OfficeGoogle WorkspaceIndependent WorkHandling Multiple Inquiries

អត្ថប្រយោជន៍ទទួលបាន

Rewards for over performance
Learn new Skills on the jobs

អំពី TL AIR EXPRESS Co Ltd

ចូលមើលគេហទំព័រ

Industry

Logistics/Transport

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អំពីតួនាទី និងភារកិច្ច

Page Management Manage the company’s Facebook, Telegram, TikTok, Instagram, and other assigned social media accounts. Monitor page activities, comments, messages, reviews, and customer interactions. Ensure company information, contact details, promotions, and other page information are accurate and up to date. Maintain the security and confidentiality of company social media accounts. B. Customer Communication Respond to customer messages and comments promptly and professionally. Provide accurate information regarding company products, services, promotions, prices, and procedures. Handle basic customer complaints and inquiries. Escalate complicated complaints or sensitive cases to the responsible department or supervisor. Follow up with customers when necessary. Maintain a polite, friendly, and professional communication style. C. Content Posting Post approved content, promotions, announcements, photos, videos, and other materials according to the content. Write or assist with simple captions for social media posts. Coordinate with the Marketing/Design team for art, videos, and promotional materials. Check spelling, information, links, images, and formatting before publishing. Ensure all published content follows company branding guidelines. D. Engagement & Page Growth Engage with followers through comments, messages, and interactive content. Support activities to increase followers, reach, engagement, and page visibility. Monitor trending topics and social media activities relevant to the. Support online campaigns, promotions, contests, and special events. E. Monitoring & Reporting Monitor page performance, including followers, reach, engagement, messages, and response rate. Prepare daily, weekly, and monthly page activity reports. Record common customer inquiries, complaints, and feedback. Report important customer issues or negative comments to the supervisor. Provide suggestions to improve customer engagement and page performance.

លក្ខខណ្ឌតម្រូវការងារ

Diploma or Bachelor’s Degree in Marketing, Administration, Communication, or related field.
At least 1 year of experience in Page Admin, Customer Service, social media, or a related role is preferred.
Good knowledge of Facebook, Telegram, TikTok, Instagram, and other social media platforms.
Good written communication and customer service skills.
Able to communicate professionally in Khmer; English is an advantage.
Basic knowledge of Canva, Cap Cut, or other content-editing tools is an advantage.
Basic Microsoft Office/Google space skills.
Able to independently and handle multiple customer inquiries.
Willing to learn and adapt to new social media trends and tools.