Customer Services Agent

• The Customer Services Agent role is focused on supporting station management in handling all operational and customer service aspects of Singapore Airlines (SIA) at the airport.
• This includes managing check-in, boarding, ramp handling, baggage services, cargo operations and overall customer service, while ensuring smooth operations and maintaining high service standards.
• Ensure SIA’s operations adhere to safety and security standards.
• Provide high-quality customer service according to the airline’s guidelines and procedures.
• Collaborate with ground handling, security, airport and engineering partners to maintain flight punctuality and customer satisfaction.
• Perform administrative tasks such as verifying vendor invoices, staff attendant report, daily sales report etc..
• Address escalated customer feedback and cases, ensuring timely resolution.
• Assist in special projects, company events and other administrative duties as assigned.

S: Khmer

• Good is preferred English
• Good QUALIFICATIONS: Bachelor's Degree is required SKILLS & KNOWLEDGE: General & Technical Skills Knowledge of airport operations and an understanding SIA’s services is preferred. Experience in airline operations is beneficial but not mandatory. Proficiency in IT, particularly Office 365. Previous experience at an airport or in customer service is an advantage. Strong communication skills in English (both written and spoken). Knowledge of Khmer is an added advantage. Soft Skills Customer-oriented with a strong service excellence mindset. Pleasant ality with the ability to handle customers tactfully and professionally. Ability to well under pressure, multitask, and prioritize tasks with a team of other staff to achieve the company’s targets.