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Canadia Bank

Senior Platform And Experiences Officer

Generalបានបង្ហោះ 1 mo ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Work Mode

On-site

Industry

Banking/ Insurance/ Microfinance

អំពីតួនាទី និងភារកិច្ច

  • Ensure the requirements are captured, maintained, managed, and tracked and validate the requirements are understood and estimated.
  • Closely with the marketing team to prepare all marketing materials for support product deployment.
  • Generate a report of all feedback and issues happening after product deployment and report to the head department.
  • Closely with the marketing team to prepare all marketing materials/announcements for support product enchantment.
  • Oversee end-to-end product issue management and operational support across digital platforms.
  • Act as the primary operations owner for digital product issues across frontend & backend systems, and coordinate with diverse IT teams, CTG, and operations teams.
  • Investigate incidents and root causes.
  • Track resolution timelines.
  • Prevent recurring system issues.
  • Monitor and identify gaps in processes, systems, and training.
  • Able to have a new initiative to propose for next implementation improvements to enhance platform stability, operational efficiency, and user satisfaction.
  • Support ongoing digital transformation initiatives across the Bank.
  • Oversee end-to-end resolution of merchant product issues, ensuring timely escalation and root cause check, and keep updating status till close.
  • Support to communicate for merchant platform updates (internal related staffs only), including new features, issue announcements, and resolutions.

លក្ខខណ្ឌតម្រូវការងារ

  • Bachelor's degree in , project management, or a related field.
  • Proven experience in project management, preferably in a digital environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interal skills.
  • Proficiency in project management software and digital tools.
  • Knowledge of Agile methodologies.
  • Ability to in a fast-paced, dynamic environment.

ជំនាញចាំបាច់

Project ManagementAnalytical SkillsProblem-Solving SkillsCommunication SkillsInterpersonal SkillsProject Management SoftwareDigital ToolsAgile MethodologiesAdaptability

អត្ថប្រយោជន៍ទទួលបាន

  • Attractive salary package
  • Rewards for over performance

អំពី Canadia Bank

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

Banking/ Insurance/ Microfinance

City

Phnom Penh

More at Canadia Bank

Other open roles at this company

5 open

Digital Campaign Strategy Specialist

Doun Penh | Phnom PenhFull-time

Business Relationship Manager

Tram Kak | TakeoFull-time

Chinese Business Relationship Manager

Krong Chbar Mon | Kampong SpeuFull-time

Senior Talent Acquisition Officer

Doun Penh | Phnom PenhFull-time

Branch Manager

Angk Snuol | KandalFull-time

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