Eurasia Digital Asset Exchange

Customer Support Officer

ឱកាសការងារពិសេសGeneralបានបង្ហោះ 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Banking/ Insurance/ Microfinance

Languages

Khmer, English, Chinese

អំពីតួនាទី និងភារកិច្ច

Respond to customer inquiries through approved service channels professionally.
Support onboarding questions and coordinate escalations when required.
Handle complaints, service issues, and operational requests with follow-up.
Maintain accurate records of customer interactions and case resolutions.
Work with operations on deposits, withdrawals, and account service requests.
Escalate suspicious or unresolved matters to compliance or management.
Assist users with platform guidance, account safety, and service procedures.
Monitor recurring issues and provide feedback for service improvement.
Support service standards, response-time targets, and internal procedures.
Coordinate with product, compliance, and finance on customer cases.
Help prepare reports on customer cases, complaints, and service trends.
Perform support tasks assigned by the Manager or Operations team.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor degree in business, communications, management, or related field.
At least 1 to 2 years of experience in customer service or support roles.
Strong verbal and written communication skills in Khmer and English, And Chinese is a plus.
Ability to respond professionally and patiently to customer situations.
Good organizational skills and attention to detail in case handling.
Able to work with internal teams to resolve service issues efficiently.
Familiarity with customer service tools, spreadsheets, and office software.
High sense of responsibility, integrity, and confidentiality.
Experience in fintech, finance, or digital assets is preferred.
Understanding of compliant communication and escalation procedures preferred.
Able to work under pressure and manage multiple cases effectively.
Positive attitude and willingness to support operational improvement.

ជំនាញចាំបាច់

BusinessCommunicationsManagementCustomer ServiceCustomer SupportVerbal CommunicationWritten CommunicationKhmerEnglishChineseProfessionalismPatienceOrganizational SkillsAttention to DetailCase HandlingTeamworkProblem SolvingCustomer Service ToolsSpreadsheetsOffice Software

ព័ត៌មានលម្អិតអំពីប្រាក់បំណាច់

Bonus:performance bonus

អត្ថប្រយោជន៍ទទួលបាន

Rewards for over performance
Learn new Skills on the jobs

អំពី Eurasia Digital Asset Exchange

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Employees

21 to 50

Industry

Banking/ Insurance/ Microfinance

City

Phnom Penh

More at Eurasia Digital Asset Exchange

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5 open

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Social Media Strategist

CambodiaFull-time

Community Growth

CambodiaFull-time

Growth Marketer

CambodiaFull-time

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អំពីតួនាទី និងភារកិច្ច

Respond to customer inquiries through approved service channels professionally.
Support onboarding questions and coordinate escalations when required.
Handle complaints, service issues, and operational requests with follow-up.
Maintain accurate records of customer interactions and case resolutions.
Work with operations on deposits, withdrawals, and account service requests.
Escalate suspicious or unresolved matters to compliance or management.
Assist users with platform guidance, account safety, and service procedures.
Monitor recurring issues and provide feedback for service improvement.
Support service standards, response-time targets, and internal procedures.
Coordinate with product, compliance, and finance on customer cases.
Help prepare reports on customer cases, complaints, and service trends.
Perform support tasks assigned by the Manager or Operations team.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor degree in business, communications, management, or related field.
At least 1 to 2 years of experience in customer service or support roles.
Strong verbal and written communication skills in Khmer and English, And Chinese is a plus.
Ability to respond professionally and patiently to customer situations.
Good organizational skills and attention to detail in case handling.
Able to work with internal teams to resolve service issues efficiently.
Familiarity with customer service tools, spreadsheets, and office software.
High sense of responsibility, integrity, and confidentiality.
Experience in fintech, finance, or digital assets is preferred.
Understanding of compliant communication and escalation procedures preferred.
Able to work under pressure and manage multiple cases effectively.
Positive attitude and willingness to support operational improvement.