CoGen HR, Management Academy and Consulting Group

Senior Customer Service

Generalបានបង្ហោះ 1 mo ago

Location

Por Senchey | Phnom Penh

Job Type

FULLTIME

Experience

2+ Years

Experience level

កម្រិតសហការី

Work Mode

On-site

Industry

Logistics/Shipping

Languages

English

អំពីតួនាទី និងភារកិច្ច

Handle customer inquiries via phone, email, chat, or other communication channels regarding shipments, delivery status, rates, and service offerings.
Process customer orders, bookings, and shipment documentation accurately and timely.
Coordinate with Internal & External teams to ensure smooth shipment flow.
Track and monitor shipment status; proactively update customers on delays, changes, or issues.
Resolve customer complaints, claims, and service issues professionally and efficiently.
Maintain accurate customer and shipment records in internal systems.
Prepare and verify logistics-related documents such as delivery orders, invoices, and shipment reports.
Ensure compliance with company procedures and service standards.
Develop and maintain pricing models and strategies aligned with company objectives.
Analyze market trends, competitor pricing, and cost structures to ensure competitive positioning.
Review and update pricing policies regularly.
Prepare accurate and timely quotations for customers and Account Managers.
Coordinate with operations, finance, and logistics teams to ensure feasibility and profitability of proposals.
Respond to customer inquiries related to pricing and quotations.
Support Account Managers in negotiations by providing pricing analysis and recommendations.
Assist in contract preparation and documentation.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor’s degree in Finance, Economics, Logistics or related field.
Minimum 2 years of experience in Pricing, Sales support, Customer Service or similar roles in logistics and shipping industry.
Proficient in MS Office (Excel, Word, Outlook); experience with logistics or liners’ booking systems is a plus.
Proficiency in English 4 skills. ing knowledge of Import and Export processes including logistics System handling.
Customer-oriented mindset with attention to detail.

ជំនាញចាំបាច់

MS OfficeExcelWordOutlookLogistics booking systemsLiners' booking systemsEnglishImport processesExport processesLogistics System handlingCustomer-oriented mindsetAttention to detailPricingSales supportCustomer Service

អត្ថប្រយោជន៍ទទួលបាន

Basic salary
Insurance
Seniority

អំពី CoGen HR, Management Academy and Consulting Group

ចូលមើលគេហទំព័រ

Join a winning team where you can make a difference.

Industry

Logistics/Shipping

More at CoGen HR, Management Academy and Consulting Group

Other open roles at this company

2 open

Director Of Commercial

Krong Ta Khmau | KandalFull-time

IT Manager (Manufactory/Factory IT)

Khsach Kandal | KandalFull-time

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អំពីតួនាទី និងភារកិច្ច

Handle customer inquiries via phone, email, chat, or other communication channels regarding shipments, delivery status, rates, and service offerings.
Process customer orders, bookings, and shipment documentation accurately and timely.
Coordinate with Internal & External teams to ensure smooth shipment flow.
Track and monitor shipment status; proactively update customers on delays, changes, or issues.
Resolve customer complaints, claims, and service issues professionally and efficiently.
Maintain accurate customer and shipment records in internal systems.
Prepare and verify logistics-related documents such as delivery orders, invoices, and shipment reports.
Ensure compliance with company procedures and service standards.
Develop and maintain pricing models and strategies aligned with company objectives.
Analyze market trends, competitor pricing, and cost structures to ensure competitive positioning.
Review and update pricing policies regularly.
Prepare accurate and timely quotations for customers and Account Managers.
Coordinate with operations, finance, and logistics teams to ensure feasibility and profitability of proposals.
Respond to customer inquiries related to pricing and quotations.
Support Account Managers in negotiations by providing pricing analysis and recommendations.
Assist in contract preparation and documentation.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor’s degree in Finance, Economics, Logistics or related field.
Minimum 2 years of experience in Pricing, Sales support, Customer Service or similar roles in logistics and shipping industry.
Proficient in MS Office (Excel, Word, Outlook); experience with logistics or liners’ booking systems is a plus.
Proficiency in English 4 skills. ing knowledge of Import and Export processes including logistics System handling.
Customer-oriented mindset with attention to detail.