Makro Cambodia

Omni Channel Assistant Manager

GeneralPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Work Mode

On-site

Industry

Retail/Wholesale

About the role

Plan, build, and launch digital promotions and campaigns (e.g., Stores & Online Exclusive) within the platform to drive sales and customer engagement.
To ensure campaign landing wireframes are built correctly with tracking & SOP are implemented toward cross functional teams.
Analyze platform traffic & business performance using data tools to identifying trends, and recommending actions to convert traffic into customers, sales for business expansion.
Manage and coordinate all backend system updates, integrations, and maintenance windows with the IT department and external vendors.
Main POC for the business to the IT team; log, prioritize, track, and follow up on all system bugs, issues, and enhancement requests to ensure timely resolution.
Conduct rigorous User Acceptance Testing (UAT) for new features, site deployments, and bug fixes before they go live.
Collaborate with content and merchandising teams to ensure product listings and content are optimized for relevant keywords and search logic.
Create regular reports on platform report, campaign performance, traffic sources, & SEO KPIs.
Provide data-driven insights and recommendations to optimize the user journey and increase conversion rates.
Implement & follow through require SOP & Guidelines as needed.
Checking promotion readiness & assortment review support.
Support reviewing promotion items competitiveness against competitors, and ensure campaign readiness on ecommerce platform [ communication & mechanic setup ].
Support evaluating ecommerce promotion campaign result and identify improvement actions for business growth.
Support reviewing assortment in E-Commerce channel as needed and take actions according to internal process to support online sale.
Run required performance monitoring & analysis reports, including O2O & OCS daily Sales versus Budget Summary to support HOD.
Reports monitoring & analyzing daily Sales, Order, and Buying customer Trend, to discuss among Operation, Commercial, Sales, Marketing for actions needed.
Ensure below front-end content tasks that related to customer experience are setup correctly & timely; Setup content [ new Item setup / item update / banner uploading / promotion uploading / marketing message in platform].
Product search improvement on both Website & Application on regular basis [ product photo updates, correct product description, product tagging] to ensure best visibility & relevancy to customer needs.
Perform product item maintenance management tasks; Categorize products to ease customer experience/journey.
Summarize item status [ active / inactive] on platform vs instore on monthly basis.
Manage daily item movement to be active or inactive status according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation).
Monitor & provide solution customers’ complaints via Facebook app or other channels related Ecommerce Order.
Occasionally support CD/KAM/OCS to response to customers once they have issues via LINE/Viber.

Required Skills

Digital Promotion PlanningCampaign BuildingCampaign LaunchingPlatform ManagementSales DrivingCustomer EngagementWireframe CreationTracking ImplementationSOP ImplementationData AnalysisTrend IdentificationRecommendation GenerationConversion Rate OptimizationBackend System UpdatesSystem IntegrationsSystem MaintenanceBug TrackingIssue PrioritizationEnhancement Request ManagementUser Acceptance Testing (UAT)

About Makro Cambodia

Company page Visit Website

Makro Vision: To be the number one food solution provider for professional customers in ASEAN. Makro Mission: >Multi-formats: Expansion in ASEAN with multi-format stores >Award: Award team achievements, and invest in people resources >Knowledge: Know and respect specific local differences >Responsible: Being responsible towards creating maximum benefits for society and the world >Offer the best: Offer the best value and solutions to customers At Makro, we offer: >Competitive Salary >Annual Bonus (13-month salary) >Store Incentive Bonus (14-month salary) >KPI Incentive Bonus >Seniority payment >Phone credit >Travelling allowance >Attendance allowance >Food allowance >National Social Security Fund (NSSF) >Education sponsorship >Group Life Insurance >Group Accident Insurance >Group Health Insurance (In & Outpatient medical) >A fast-paced, multicultural workplace energized by fresh perspectives and collaborative innovation. >Other benefits, we offer sustained career growth resources and lifelong learning initiatives.

Employees

501 to 1000

Industry

Retail/Wholesale

City

Phnom Penh