KOFI Co., Ltd

Sales Modern Trade Supervisor

Sales & RetailPosted 3 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

2+ Years

Work Mode

On-site

Industry

Coffee

Languages

Khmer, English

About the role

The Sales Supervisor at KOFI is responsible for leading and managing a sales team, overseeing daily operations, and ensuring sales targets are met.
Key responsibilities involve training staff, monitoring performance, setting work schedules, and handling customer escalations.
DUTIES & RESPONSIBILITIES: Leadership and team management: Supervise and lead a sales team to achieve sales target by month / yearly.
Ensure achievement of SKU distribution target.
Conduct performance reviews and provide ongoing coaching.
Motivate the team through goal-setting and incentives.
Assign tasks and manage schedules for the sales department.
Optimize resources to enhance territory performance.
Sales and operations: Develop and implement sales strategies and initiatives to increase revenue.
Track and analyze sales data to report on performance and KPIs to management.
Manage inventory levels, including ordering and restocking products.
Ensure correct product pricing and attractive store displays.
Collaborate with other departments to ensure smooth operations.
Customer relations and problem-solving: Handle escalated customer inquiries, complaints, and returns.
Build and maintain strong relationships with customers.
Monitor sales activities to ensure customer satisfaction and quality service.

Requirements

QUALIFICATIONS: Bachelor's Degree in business, marketing, or a related field is often preferred, though not always a strict requirement.
An associate degree can also be beneficial.
WORK HISTORY: Typically requires of successful sales experience, sometimes in a specific industry for 2 to 3 years.
SKILLS & KNOWLEDGE: General & Technical Skills: Leadership experience: Previous experience in a supervisory or informal leadership role, such as mentoring new hires, is often required.
Technical skills: Proficiency with CRM software and the Microsoft Office Suite (particularly Excel and PowerPoint) is usually required.
Coaching and mentoring: The ability to coach and develop the skills of sales representatives is a key responsibility.
Computer skills: Proficient computer skills, especially with MS Excel and PowerPoint, are necessary.
Soft Skills: Leadership: Strong leadership and team management skills are essential for guiding and motivating a sales team.
Communication: Excellent verbal and written communication, as well as interpersonal abilities, are crucial for interacting with team members and customers.
Problem-solving: The ability to analyze problems and make effective decisions is necessary for overcoming challenges and maintaining momentum.
Analytical skills: Strong analytical capabilities are.

Required Skills

Leadership experienceMentoringCRM softwareMicrosoft Office SuiteExcelPowerPointCoachingComputer skillsLeadershipTeam managementCommunicationInterpersonal abilitiesProblem-solvingAnalytical skills

Schedule & Flexibility

Schedule:standard

Weekend work:Required

About KOFI Co., Ltd.

Company page Visit Website

KOFI Group Company, established since 2009, is a market leader in the coffee industry, aiming to become an internationally renowned and leading innovative coffee brand.

Industry

Coffee

More at KOFI Co., Ltd.

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About the role

The Sales Supervisor at KOFI is responsible for leading and managing a sales team, overseeing daily operations, and ensuring sales targets are met.
Key responsibilities involve training staff, monitoring performance, setting work schedules, and handling customer escalations.
DUTIES & RESPONSIBILITIES: Leadership and team management: Supervise and lead a sales team to achieve sales target by month / yearly.
Ensure achievement of SKU distribution target.
Conduct performance reviews and provide ongoing coaching.
Motivate the team through goal-setting and incentives.
Assign tasks and manage schedules for the sales department.
Optimize resources to enhance territory performance.
Sales and operations: Develop and implement sales strategies and initiatives to increase revenue.
Track and analyze sales data to report on performance and KPIs to management.
Manage inventory levels, including ordering and restocking products.
Ensure correct product pricing and attractive store displays.
Collaborate with other departments to ensure smooth operations.
Customer relations and problem-solving: Handle escalated customer inquiries, complaints, and returns.
Build and maintain strong relationships with customers.
Monitor sales activities to ensure customer satisfaction and quality service.

Requirements

QUALIFICATIONS: Bachelor's Degree in business, marketing, or a related field is often preferred, though not always a strict requirement.
An associate degree can also be beneficial.
WORK HISTORY: Typically requires of successful sales experience, sometimes in a specific industry for 2 to 3 years.
SKILLS & KNOWLEDGE: General & Technical Skills: Leadership experience: Previous experience in a supervisory or informal leadership role, such as mentoring new hires, is often required.
Technical skills: Proficiency with CRM software and the Microsoft Office Suite (particularly Excel and PowerPoint) is usually required.
Coaching and mentoring: The ability to coach and develop the skills of sales representatives is a key responsibility.
Computer skills: Proficient computer skills, especially with MS Excel and PowerPoint, are necessary.
Soft Skills: Leadership: Strong leadership and team management skills are essential for guiding and motivating a sales team.
Communication: Excellent verbal and written communication, as well as interpersonal abilities, are crucial for interacting with team members and customers.
Problem-solving: The ability to analyze problems and make effective decisions is necessary for overcoming challenges and maintaining momentum.
Analytical skills: Strong analytical capabilities are.