Good Neighbors Cambodia

Sponsorship Service Department Officer

GeneralPosted 1 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Work Mode

On-site

Industry

Non-profit/Social Services

Languages

English, Khmer

About the role

Collaborate with the sponsorship team of Head Office to review sponsorship service printing materials — flyers, Information Education and Communication (IEC) materials, GM/GL/C forms, banners, and billboards — before sending to all concerned CDPs.
Ensure all shipping documents of GM/GL/C, ACL, and Sponsorship Introduction Card are safely received and sent, with supporting evidence.
Follow up on GM/GL/C implementation at CDP level and submit to HO.
Ensure GM/GL/C for the project by working with SSFs and project staff to deliver gift items to sponsored children and send back the child reply letter and gift money package to IHQ within the required time.
Coordinate to respond to queries from IHQ or the sponsorship service team.
Coordinate with SSFs to gather accurate information and produce a query-response report to submit to the sponsorship service program coordinator.
Equip SSFs with the capacity to process the two special mailings (Annual Progress Report [APR] and Annual Child Letter [ACL]) with quality and within the set deadline.
Coordinate the provision of training on updated guidelines for GM/GL/C, APR, ACL, and CMS Plus.
Ensure GM/GL/C operations and submissions are completed within the submission due date.
Ensure GM budget execution is well tracked and managed at both CDP and SSD-HO level.
Ensure good and smooth communication between SSFs, SSA, and CVs to achieve effective sponsorship implementation and system operation.
Ensure sponsorship documents are well transported between HO and CDPs to avoid loss or disappearance without notice.
Ensure sponsorship documents are well-organized and tracked through a clear log-in/log-out system to maintain accountability.
Design the CMS Plus (Mobile App) training curriculum and training tools to ensure all SSFs and CMs receive quality training.
Provide CMS Plus (Mobile App Operation) training to all SSFs and CMs to support their professional development in SSD, along with ongoing support, feedback, and coaching to ensure alignment with CMS Plus manuals and guidelines.
Conduct SSD shops on ACL and APR twice a year for all CDPs to ensure proper implementation of SSD special events, budget execution, and CMS Plus operations.
Conduct semi-annual and annual monitoring/coaching to build SSFs' and CVs' capacity and ensure professional application of skills.
Collaborate with the sponsorship team of Head Office on project design and proposal.

Required Skills

CollaborationReviewing printing materialsDocument managementFollowing up on implementationGift item delivery coordinationQuery responseInformation gatheringReport productionCapacity buildingTraining provisionBudget tracking and managementCommunicationLogistics coordinationDocument organizationTraining curriculum designTraining tool developmentMobile App trainingOngoing supportFeedbackCoaching

Schedule & Flexibility

Schedule:standard

About Good Neighbors Cambodia

Company page Visit Website

Good Neighbors International (GNI) is an international humanitarian and development NGO in general consultative status with the United Nations Economic and Social Council (UN-ECOSOC). GNI has made great strides in its mission by providing people around the world with a better quality of life. Good Neighbors Cambodia (GNC) is the field country project that has been implementing its projects in Cambodia since 2002. GNC is one of 35 partnership countries of GN that has been implementing long-term development programs in Cambodia since 2002, focusing on sponsorship, child protection, education, health, WASH, income generation & partnership building, advocacy, and emergency relief in six Community Development Programs, one Social Enterprise and one Maternal Child Health (MCH) project in seven provinces of Banteay Meanchey, Battambang, Kratie, Mondulkiri, Ratanakiri and Phnom Penh Capital City.

Industry

Non-profit/Social Services

Facebook

Visit