Mazda Cambodia

Service Manager

GeneralPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

5+ Years

Work Mode

On-site

Industry

Automotive

Languages

Khmer, English

About the role

All technical staff are performing their roles in conjunction with their own job descriptions.
That the branch is up to date with warranty Claims and submission of claims to Mazda.
Ensure that the Workshop Core processes are maintained on a divisional basis.
Ensure that the daily DOC for each branch is completed and send out daily to Management.
Staff attend Madza online and classroom training or service-related courses.
Maintain a happy working environment amongst all staff by treating them fairly.
Maintaining great relationships with all the other departments.
Attend to customer complaints instantly and prioritize the solving of same.
Attend work on Saturday’s half-day and / or Holidays if required.
Frequently communicate with the team and have morning meetings organized.
Visit both branches and allow enough time in each branch to restructure issues.
At least on several occasions daily walk through the workshop to ensure that: Proper working procedures are maintained.
That cleanliness throughout the workshop and drive way is maintained.
That technicians are wearing clean proper uniforms.
The technicians are using safety gear when working on hazardous areas if any.
That the technicians work bays are kept tidy when leaving work in the evenings.
That the Team Leader is testing cars in the stipulated time frame and not more.
That staff are not smoking or using their smart phones on the premises.
Ensure that the same supervision as points a – g are observed when visiting the other branches.
Hold regular tool audits in both branches to ensure that the technicians’ trolleys are always equipped with all the provided tools and to take disciplinary steps when tools go missing.
Take ownership of staff and/or customer complaints and deal with them in a staff/customer friendly way.
Address all staff and customers of the company with courtesy.
To carry out all other tasks delegated by Aftersales Manager , even if they may not be within the scope of this job description, but is deemed to be within your ability and is job related.
Strictly forbidden to smoke, drink any form of alcohol or drugs on the premises during working hours.
Be prepared to work after hours, if necessary, within reason or when required to be available.

Requirements

Bachelor’s degree in Engineering, Business, or related field (or equivalent experience).
Minimum 5-7 years of experience in a service management or supervisory role, preferably in automotive industry.
Strong knowledge of automotive and troubleshooting techniques.
Excellent leadership and team management skills.
Strong communication skills in Khmer and English (spoken and written).
Customer-oriented mindset with strong problem-solving abilities.
Proficient in Microsoft Office and service management software (preferred).
Able to work under pressure

Required Skills

Service ManagementSupervisory RoleAutomotive Industry KnowledgeTroubleshooting TechniquesLeadershipTeam ManagementCommunication (Khmer)Communication (English)Customer OrientationProblem-SolvingMicrosoft OfficeService Management SoftwareWorking Under Pressure

Schedule & Flexibility

Schedule:flexible

Weekend work:Required

Compensation Details

Bonus:Seniority Payment Twice a Year

Benefits

Competitive Salary Benefits Package
Seniority Payment Twice a Year
Annual Leaves 18 days per year
NSSF
Health & Well Being Support
Flexible Employment Benefits

About Mazda Cambodia

Company page Visit Website

Vision The vision of the company is to be the leading retail and wholesale distributors in the Cambodian market. Mission The mission of the company is to accomplish the vision to be the leading retail and wholesale distributor in Cambodia. The company is cost-efficient, offers the best products, services, shopping environment for the local Cambodian, the foreign expatriates and tourists. The company will also focus on the welfare of the employee working whole-heartedly to materializing the vision. The company also involves in Social Responsibilities by donating a certain percent of profit margins from our businesses to the community. The company work closely with partners to promote the brand image and to help develop the market in Cambodia Our MAZDA 4S facility features a total of 8,866 sqm of floor space and is currently the largest automotive retail facility in the country. The 11-car showroom area offers a large range of cars inclusive of the MAZDA 2 (Sedan & Hatchback), MAZDA 3 (Sedan & Hatchback), MAZDA 6 (Sedan), MAZDA CX-3, MAZDA CX-5, MAZDA CX-9, MAZDA CX-30, MAZDA CX-8, and the Mazda BT-50 Thunder. The facility features a fully equipped 10-bay aftersales service center utilizing the latest technology in computerized diagnostic tools and state-of-the-art equipment. It also boasts a well-stocked dedicated spare parts inventory to ensure quick turn around in service and repairs. Customers are treated to a comfortable waiting lounge which features a dedicated bar, merchandise area, children’s corner, iMac internet stations, and massage lounge chairs with entertainment systems – raising the benchmark in aftersales experience. The dealership is represented by strong management, driven sales force, and professionally trained Mazda after-sales team.

Employees

51 to 100

Industry

Automotive

City

Phnom Penh