Smart Axiata Co Ltd

Senior Technical Account Management Specialist

GeneralPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Work Mode

On-site

Industry

Telecommunications

About the role

Act as the primary technical advisor for a portfolio of enterprise customers, ensuring their ICT infrastructure and solutions are fully optimized.
Build and maintain strong, trusted relationships with key customer stakeholders, including IT managers and C-level executives.
Understand customers' business goals, technical environments, and challenges to offer tailored ICT solutions that align with their needs.
Collaborate with internal teams to design and implement ICT solutions, including network infrastructure, cloud services, cybersecurity, and enterprise applications.
Oversee end-to-end deployment and integration, ensuring projects are completed on time, within scope, and to customer satisfaction.
Provide guidance on the best practices for deploying, managing, and scaling ICT solutions to meet customer requirements.
Provide advanced technical support, troubleshooting complex issues related to ICT solutions, including networking, cloud, virtualization, and cybersecurity.
Manage and resolve escalated technical problems, ensuring quick resolution and customer satisfaction.
Proactively identify opportunities to improve customers' ICT performance and prevent issues before they arise.
Drive the overall success of customers' ICT environments by ensuring that all services are running smoothly and efficiently.
Track and measure key performance indicators (KPIs) related to system performance, customer satisfaction, and solution uptime.
Develop and deliver periodic reviews and reports to customers, outlining the health of their systems, any issues, and recommended improvements.
Provide strategic technical guidance to clients, advising them on how to leverage new technologies and trends, such as cloud computing, automation, and AI, to improve their business operations.
Help customers with long-term planning, including roadmap development, capacity planning, and technology upgrade strategies.
Manage high-priority escalations, ensuring timely resolution and effective communication with both customers and internal teams.
Work closely with internal technical teams, including network engineers, solution architects, and product managers, to ensure the successful resolution of issues.
Provide ongoing technical training and knowledge transfer to customers, ensuring they are equipped to manage and maximize their ICT solutions independently.
Develop customer-facing documentation, including guides, FAQs, and best practice resources.
Collaborate with sales, product development, and engineering teams to ensure alignment between customer needs and product offerings.
Provide technical feedback from customers to drive product improvements and innovation.
Stay current with emerging ICT technologies, industry trends, and best practices to continuously improve customer solutions.
Actively contribute to the development of internal processes, tools, and resources to enhance service delivery and operational efficiency.
Worki.

Required Skills

Technical AdvisingICT Infrastructure OptimizationRelationship ManagementStakeholder ManagementBusiness Goal UnderstandingTechnical Environment UnderstandingProblem SolvingICT Solution DesignNetwork InfrastructureCloud ServicesCybersecurityEnterprise ApplicationsDeployment OversightIntegrationProject ManagementScope ManagementCustomer SatisfactionBest Practice GuidanceSolution ManagementScaling Solutions

About Smart Axiata Co Ltd

Company page Visit Website

Smart Axiata, in Cambodia with over 8 million subscribers, is revolutionizing the digital landscape. The company is not just a mobile operator; it is transforming into a comprehensive mobile and digital technology brand, redefining lifestyle entertainment and professional productivity through a range of innovative offerings. Embedded within Smart’s ambitious portfolio is a clear vision – to create a digital technology ecosystem that empowers individuals, households and enterprises of all sizes. By bridging technology and daily life, Smart is laying the cornerstone for Cambodia’s aspirations to become a digital society and economy by the year 2030. Smart’s reputation as a trusted innovator is backed by a history of technological firsts in Cambodia. It was the first to roll out 4G LTE in 2014 and progressively introduced more advanced networks, like 4G LTE Advanced in 2016 and 4G LTE Advanced Pro with HD Voice a year later. The brand’s commitment to data network superiority was further cemented with the premiere of its 5G live showcase in 2019, a bold step towards next-generation connectivity. At Smart, we offer: - Competitive salary - Annual bonus - Monthly incentive - Phone credit - Seniority payment - Outpatient medical expenses - Health and accident insurance - Role and responsibilities training - National Social Security Fund (NSSF) - Education sponsorship - Employee engagement activities (such as team-building trips and our annual staff party) - Young, dynamic and diverse working environment - Other benefits, including life-long career development Our mission, vision and core values are guiding principles that make sure everyone at Smart is on the same page. We align ourselves with the company’s high standards and ambitious goals to create an environment that cultivates the right values.

Employees

1001 to 5000

Industry

Telecommunications

City

Phnom Penh