Cham & Ly Corporation

Barista Trainer and QA Manager

GeneralPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

2+ Years

Work Mode

On-site

Industry

Food and Beverage/Catering

About the role

Conduct comprehensive training programs for new and existing baristas, covering coffee knowledge, brewing techniques, and customer service.
Develop and maintain training materials, including manuals, checklists, and videos.
Assess baristas' skills periodically and provide additional training as needed to maintain high standards.
Coordinate with store managers to schedule ongoing training sessions and workshops.
Establish quality benchmarks for coffee preparation, presentation, and consistency in all locations.
Conduct regular site visits to observe baristas, provide feedback, and ensure adherence to quality standards.
Implement and monitor quality control procedures, including periodic taste tests and equipment maintenance checks.
Track quality issues and initiate corrective actions to address deficiencies.
Stay updated on industry trends, new brewing techniques, and innovations in coffee culture.
Support the introduction of new beverages by creating training materials and guidelines for consistent execution.
Encourage a culture of continuous improvement and creativity among baristas to elevate the customer experience.
Ensure all baristas follow health, safety, and food handling regulations.
Develop and implement standard operating procedures (SOPs) for barista tasks and quality control checks.
Collaborate with the quality assurance and operations team to refine processes and establish best practices.
Maintain records of training, quality audits, and barista performance.
Analyze customer feedback related to product quality and service to identify improvement opportunities.
Prepare reports and summaries on training outcomes, quality metrics, and team performance.

Requirements

Minimum 2-3 years of experience as a barista, preferably with experience in a training or quality control role.
Certification in Coffee or Barista Training is a plus.
Proficient in various coffee brewing methods and equipment.
Excellent communication and interpersonal skills.
Strong attention to detail and a commitment to quality.
Ability to analyze and solve problems effectively.

Required Skills

BaristaTrainingQuality ControlCoffee Brewing MethodsCoffee EquipmentCoffee or Barista Training CertificationCommunication SkillsInterpersonal SkillsAttention to DetailCommitment to QualityProblem SolvingAnalysis

About Cham & Ly Corporation

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Established in February, 2014, Cham & Ly Corporation is committed to providing best-in-class experience in Food and Beverage, Real Estate, and Hospitality in Cambodia. We bring the world-class quality and trust to our customers throughout their entire journey with our products and services.

Industry

Food and Beverage/Catering