Naki Suites

Receptionist - Hotel

HospitalityPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Real Estate/Property Development

Languages

Khmer, English

About the role

Ensure compliance with company rules, policies, and daily standards of conduct, dress code, hygiene, and appearance.
Follow daily front desk checklists, shift assignments, monthly rosters, and break times accurately.
Manage and confirm customer bookings and reservations.
Provide basic and accurate information on hotel rates and services.
Compute and accurately post all customer billings, charges, and process payments.
Issue room keys and direct guests to their rooms.
Maintain a tidy and presentable reception area with necessary stationery.
Ensure office security by controlling access and monitoring the logbook.
Control front office supplies and maintain inventory.
Update schedule meetings or events.
Assist with administrative tasks including copying, faxing, taking notes, and making travel plans.
Answer phones professionally and route calls as necessary.
Keep updated records of office expenses and costs.
Report any lost or broken items immediately.
Comply with Office 365 suite, ensuring correct file organization.
Provide excellent customer service, addressing inquiries and requests promptly.
Create a warm and welcoming atmosphere for guests.
Handle guest check-ins and check-outs efficiently.
Create a positive company image in every interaction.
Address and resolve guest issues or complaints professionally.
Follow up on guest requests until completion.
Handle escalated situations diplomatically.
Maintain guest profiles and preferences to personalize service.
Monitor lobby and public areas for guest and staff safety and security.
Maintain guest confidentiality.

Requirements

Education: Bachelor’s degree in Hotel and Tourism Management or related field.
Experience: Minimum 1 year in hospitality in particular with luxury service apartments or hotels.
Knowledge: Knowledge of regional and national real estate law and guidelines for rental property is a plus.
Language: Good command of Khmer, English, other language is a plus.
Computer literacy: Proficiency in Microsoft office and Email.
Other: Ability to work independently and collaboratively in a fast-paced environment.
Strong problem-solving skills and the ability to adapt to changing priorities.
Reliable, capable of multi-task, work well in team, and work under pressure.
Strong interpersonal skills to support relationships with a broad range of stakeholders.
Work from (10:00pm to 7:00am).

Required Skills

Hotel and Tourism ManagementLuxury Service ApartmentsHotelsReal Estate LawRental Property GuidelinesKhmerEnglishMicrosoft OfficeEmailIndependent WorkCollaborative WorkFast-paced Environment AdaptabilityProblem-solvingAdaptabilityPriority ManagementReliabilityMultitaskingTeamworkWorking Under PressureInterpersonal Skills

Schedule & Flexibility

Schedule:shift

Start date:Flexible/ASAP

Benefits

Rewards for over performance
Learn new Skills on the jobs

About Naki Suites

Company page Visit Website

We help our clients develop a vision, strategy, plan, and implement those deliverables with the highest international standards. Vision: To become the leading integrated real estate service provider. Mission: We are poised for growth and seek to strengthen our presence as we build for the future. Since 2013, Naki Group has grown from a local real estate and property management firm into an investment firm focused on developing the Indo-China belt. With representation in Singapore and Seattle, the Group invests in our 3 key pillars of property development, realty services, and hospitality management. As a developer, Naki Group has completed Silvertown Metropolitan, a 111-unit condominium in 2014, Woodland Residences, an 84-unit luxury villa gated community to be completed in 2022, and Agile Sky Residence, a 44-storey condominium to be completed in 2022. As a property management firm, Naki Group have served Silvertown Metropolitan, Woodland Residences, Agile Showroom, TK Avenue Community Mall and The One Mall. In addition to managing medium to large projects, our property management services extend to those smaller shops who require janitorial, pest control and sanitization services. As a hospitality services provider, Naki Group has maintained a high quality standards of stay to our tenants. From long stay to short stay, we ensure enjoyable accommodation coupled with services of convenience. Now as a growing real estate company, Naki Group is determined to reach out to larger domestic and overseas projects. On a larger scale, investors both financial and expertise will play a large role in achieving the goal of higher and faster returns to our partners. Building People At NAKI Group: Working at NAKI Group provides you the opportunity to work in a young and dynamic company where you will be able to grow with us. We believe that every employee will add value to the Group and that is why we focus on hiring talents from diverse backgrounds. Join us and begin your journey of continual learning and growth with NAKI Group. Commitment: We treasure the relationships nurtured with our clients and working partners. Trust: We strive to be a partner to you can depend on it. Integrity: We uphold honesty and consistency in all of our actions.

Employees

51 to 100

Industry

Real Estate/Property Development

City

Phnom Penh