IT Intern

• The IT Intern will closely with the IT Officer and other relevant colleagues for six months.
• The internship is designed to provide practical experience that complements university studies in Computer Science, Information Technology, Computer Engineering and Management Information Systems or related fields.
• Skills Gained and Learning Opportunities: Practical experience providing first-level IT support in a professional office environment.
• Hands-on exposure to computer hardware, Windows operating systems, software installation, printers, and common peripherals.
• Familiar with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Practical understanding of LAN, Wi-Fi, internet connectivity, and basic net troubleshooting.
• Assist with IT asset inventory, equipment issuance and return, recordkeeping, and stock verification.
• Improved customer service, problem-solving, communication, team, and technical documentation skills.
• Shadowing, mentoring, and on-the-job training with IT professionals.
• IT Operations Support: Assist employees with basic computer, software, printer, email, meeting-room equipment, and connectivity issues, and escalate unresolved incidents to the supervisor.
• Support the setup, installation, configuration, update, and maintenance of approved computers, operating systems, applications, and peripheral devices.
• Assist with onboarding and offboarding activities, including station preparation, equipment handover or return, and approved user-account requests.

Undergraduate Degree in third- or fourth-year university student in Computer Science, Information Technology, Computer Engineering, Management Information Systems, or a related field, or within one year of graduation