Commune

Member Experience Associate

GeneralPosted 1 mo ago

Location

Krong Siem Reap | Siem Reap

Job Type

FULLTIME

Experience

3+ Years

Experience level

Associate

Work Mode

On-site

Industry

Coworking/Hospitality

Languages

English, Khmer

About the role

As a Member Experience Associate, your job is to make sure members have great days at Commune.
That means being warm and welcoming, but it also means being organized, observant and proactive.
You should know what is happening in the space, understand what members need, notice when something is not right and take ownership of getting it resolved.
Some days this might mean welcoming a new member and helping them understand how everything works.
On others, you may be setting up meeting rooms, solving an access issue in Spacebring (our coworking management software), coordinating with the operations team or helping prepare a community event.
The common thread is simple: you help make the member experience feel effortless.
Be a visible, approachable and trusted point of contact for Commune members throughout their membership.
You will: Welcome members and visitors and create a warm, professional first impression; Support new-member onboarding and make sure members understand how to use the space, services and amenities; Build genuine relationships with members and understand their preferences, needs and working habits; Proactively check in with members rather than waiting for problems to arise; Respond to questions, requests and concerns promptly and thoughtfully; Handle member issues and complaints calmly, taking ownership through to resolution.
Gather formal and informal member feedback and share recurring insights with the wider Commune team; Help create a consistently high standard of hospitality across every member touchpoint; Support member retention by recognizing issues early and helping ensure members continue to see value in being part of Commune.
Help ensure Commune is consistently ready, functional and welcoming throughout the day.
You will: Support daily opening and closing procedures; Regularly walk the space and make sure areas, lounges, kitchens, meeting rooms and phone booths are presented to Commune standards; Prepare and reset meeting rooms between bookings, including furniture, supplies and AV equipment; Monitor consumables and member amenities and flag or replenish as needed.

Requirements

3-5 years of professional experience in hospitality, coworking, hotels, customer service, community management, office management or another people-facing environment.
Experience working with customers, guests, members or clients in a service-oriented environment.
Experience working with people from different cultures and backgrounds.
Experience supporting events or community activities is an advantage.
Strong written and verbal communication skills.
Reliable, accountable and comfortable taking ownership of tasks through to completion.
A genuine interest in hospitality, community and creating great experiences for people.
A team player who can also effectively work with minimal supervision.
Fluent spoken and written English (C1 level) and Khmer are required.
Good judgement when handling member concerns, complaints or difficult situations.
A strong eye for presentation, cleanliness and detail.
A proactive approach to identifying and solving problems.

Required Skills

Hospitality experienceCoworking experienceHotel experienceCustomer serviceCommunity managementOffice managementWorking with customersWorking with guestsWorking with membersWorking with clientsWorking with people from different cultures and backgroundsEvent supportCommunity activity supportWritten communicationVerbal communicationReliabilityAccountabilityTask ownershipInterest in hospitalityInterest in community

Schedule & Flexibility

Schedule:standard

In-office days:5 days/week

Start date:Flexible/ASAP

Compensation Details

Bonus:Seniority Payment (June and December)

Benefits

International medical coverage
Unlimited holiday/leave
Seniority Payment (June and December)
NSSF + Pension Fund

About Commune

Visit Website

Commune is a coworking space designed for people who want more from their working day than simply a desk and Wi-Fi. We bring together remote professionals, entrepreneurs, creatives, local artisans and growing teams in a thoughtfully designed space where people can focus, connect and feel genuinely looked after.

Industry

Coworking/Hospitality