Urban Living Solutions (ULS)

House Captain

GeneralPosted 1 mo ago

Location

Krong Siem Reap | Siem Reap

Job Type

FULLTIME

Experience

3+ Years

Experience level

Associate

Work Mode

On-site

Industry

Real Estate

Languages

English, Khmer

About the role

The House Captain is responsible for creating a welcoming, well-run and connected living experience for Commune Live residents.
This is a hands-on hospitality and operations role.
You will know our residents, understand what is happening in the house, make sure the basics are consistently delivered, solve problems when they arise and create the moments that turn shared accommodation into a community.
Be the main day-to-day point of contact for Commune Live residents and create an experience where people feel welcomed, supported and connected.
Manage the full resident journey, from arrival and onboarding through to departure.
Build relationships with housemates, understand their needs and proactively connect people within the community.
Act as the first point of contact for questions, requests, concerns and community issues, handling them calmly and constructively.
Create simple rituals and touchpoints that strengthen belonging and encourage residents to contribute to the community.
Manage resident communication through WhatsApp and Spacebring.
Gather ongoing feedback and identify opportunities to improve the resident experience.
Actively contribute to growing occupancy by generating, following up and converting new opportunities.
Manage incoming enquiries, tours, calls and follow-up from first contact through to booking.
Maintain visibility over the sales pipeline, occupancy and upcoming availability.
Identify and test online and offline acquisition channels, including relevant websites, directories, communities and campaigns.
Develop referral partnerships with companies, NGOs, universities, s, relocation providers, travel communities and local es.
Identify opportunities to cross-sell Commune Live through Commune and Commune Gather.
Keep listings and sales information accurate and compelling, and support the ULS marketing team with campaigns, content, testimonials and resident stories.
Track lead sources and conversion, and proactively recommend actions to improve awareness, enquiries and occupancy.
Create the right opportunities for residents to meet, connect and participate in the life of Commune.
Build and manage a simple, relevant calendar of community activities based on resident interests.
Organise and host events such as shared dinners, welcome drinks, outings, shops and informal gatherings.
Encourage residents to initiate and host activities themselves.
Connect Commune Live residents with relevant activities across Commune and Commune Gather. with local partners where relevant and manage basic event logistics and budgets.
Track participation and feedback to understand what genuinely creates value for the community.
Help tell the Commune Live story while using resident insight to continuously improve the product.
Capture authentic content, stories and moments from daily life at Commune Live.
Keep resident-facing information and communications accurate and up to date.
Support the wider Commune and ULS teams with content ideas, campaigns, reviews and testimonials.
Collect and share recurring resident feedback, needs and observations.
Identify opportunities to improve the resident journey, services, amenities and communication.
Contribute ideas that strengthen satisfaction, retention, referrals and the overall positioning of Commune Live.

Requirements

Bachelor’s degree or equivalent professional experience; a degree is preferred but not required.
3–5 years of relevant experience in hospitality, (coliving or coing is a big plus), community management, tourism, residential operations, sales or another people-facing environment.
Experience ing with diverse of people, ideally in an international or multicultural setting.
Experience supporting events, community activities or programs.

Required Skills

Community ManagementSalesResidential OperationsTourismHospitalityCo-livingCo-ingWorking with Diverse PeopleInternational/Multicultural SettingsSupporting EventsSupporting Community ActivitiesSupporting ProgramsSpacebring