Warehouse Operator Specialist

• Act as the main point of contact between customers and the warehouse floor team.
• Serve as the first point of contact for customers and help resolve any problems or concerns related to receiving, storing, moving, and shipping supplies, stock, and materials to and/or from the warehouse.
• Coordinate with trucking subcontractors to ensure timely delivery for the customers.
• Provide and maintain good customer service and resolve customer issues effectively.
• Ensure customers are treated professionally and receive excellent service during the shipping and receiving of cargos to and from the warehouse.
• Anticipate and defuse potential problems through face-to-face, phone, or email communication with customers.
• Use the Warehouse Management System to track and monitor all inbound and outbound shipping requests to and from the warehouse.
• Document Cargos receipts and process Cargos releases with a strong focus on accuracy, efficiency, and time management.
• Maintain strong inventory control and coordinate inbound and outbound shipping requests.
• Ensure bookings are made with subcontractors for delivery orders.
• Prepare the relevant paper required from customers and subcontractors as stated in the SOP.
• Track deliveries handled by subcontractors and ensure they are completed within the timeline agreed in the contract.
• Monitor subcontractor performance and KPIs.

Bachelor's Degree Warehouse operations or a customer service position for 1 year as a minimum.