HRINC (Cambodia) Co., Ltd

Senior Client Manager

GeneralPosted 1 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

7+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Healthcare

Languages

Khmer, English

About the role

Lead and manage operating budgets and costs within annual allocations to ensure efficient and effective use of departmental resources.
Review and align and marketing plans with clients to achieve overall objectives and profitability targets.
Facilitate and lead the integration process for new clients, ensuring a smooth and successful onboarding experience.
Manage and monitor profit and loss (P&L) and expenditures to minimize unnecessary cost and financial risk.
Identify and develop new opportunities for existing clients in collaboration with the Development team, including managing contract renewals.
Resolve clients’ operational issues and service complaints swiftly and effectively to uphold high service standards.
Lead communications and review meetings with clients’ management teams to maintain strategic alignment and drive performance.
Serve as the primary gateway between clients and the organization, maintaining strong relationships and maximizing client satisfaction.
Establish and sustain a proactive net of relationships between the organization and its clients to support long-term partnership growth.
Lead and develop the team’s capabilities in Client Management and organizational behaviors to achieve function goals and foster a culture of continuous improvement.
Administrative duties and coordination tasks as required.

Requirements

Degree or professional qualification in a Science or Medical-related discipline.
Minimum seven to eight years of experience in a similar role.
Minimum five years of experience in a managerial capacity.
Strong understanding of clients' industry, , and product landscape.
Strong client management and communication skills, with a proven ability to build and sustain high-value relationships.
Proven project management skills with the ability to manage multiple priorities effectively.
Strong analytical background and knowledge of statistical analysis methods.
Appreciation and respect for cultural sensitivities, particularly in cross-country and cross-cultural interactions.
Fluency in English, both written and spoken.
Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.

Required Skills

Science or Medical-related disciplinesClient managementCommunication skillsRelationship buildingProject managementAnalytical skillsStatistical analysisCultural sensitivityEnglishMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Schedule & Flexibility

Schedule:standard

About HRINC (Cambodia) Co., Ltd

Visit Website

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Industry

Healthcare

More at HRINC (Cambodia) Co., Ltd

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About the role

Lead and manage operating budgets and costs within annual allocations to ensure efficient and effective use of departmental resources.
Review and align and marketing plans with clients to achieve overall objectives and profitability targets.
Facilitate and lead the integration process for new clients, ensuring a smooth and successful onboarding experience.
Manage and monitor profit and loss (P&L) and expenditures to minimize unnecessary cost and financial risk.
Identify and develop new opportunities for existing clients in collaboration with the Development team, including managing contract renewals.
Resolve clients’ operational issues and service complaints swiftly and effectively to uphold high service standards.
Lead communications and review meetings with clients’ management teams to maintain strategic alignment and drive performance.
Serve as the primary gateway between clients and the organization, maintaining strong relationships and maximizing client satisfaction.
Establish and sustain a proactive net of relationships between the organization and its clients to support long-term partnership growth.
Lead and develop the team’s capabilities in Client Management and organizational behaviors to achieve function goals and foster a culture of continuous improvement.
Administrative duties and coordination tasks as required.

Requirements

Degree or professional qualification in a Science or Medical-related discipline.
Minimum seven to eight years of experience in a similar role.
Minimum five years of experience in a managerial capacity.
Strong understanding of clients' industry, , and product landscape.
Strong client management and communication skills, with a proven ability to build and sustain high-value relationships.
Proven project management skills with the ability to manage multiple priorities effectively.
Strong analytical background and knowledge of statistical analysis methods.
Appreciation and respect for cultural sensitivities, particularly in cross-country and cross-cultural interactions.
Fluency in English, both written and spoken.
Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.