Technical Support Operator Jobs in Cambodia at Open Development Cambodia (ODC)

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Open Development Cambodia (ODC)Phnom PenhActive opening

Open Development Cambodia (ODC)

Technical Support Operator

GeneralPosted 2 w ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

2+ Years

Level

Individual Contributor

Work Mode

On-site

Languages

Khmer, English

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About the role

Serve as the primary local operator for receiving and responding to requests for technical support related to TFGBV.
Provide timely, confidential, and survivor-centered technical assistance to the target experiencing TFGBV in collaboration with relevant organizations.
Document the TFGBV cases reported by TFGBV survivors, shared by Project Team, or widely spread on the social media platform, including the regular update on the actions taken on the cases.
Upon request from the Project Team, approach the survivors encountering with TFGBV online to inform them about our free and confidential services.
Collaborate with the Project team to grant the project’s partners access to the TFGBV database from the documentation.
Ensure that all the guidelines and procedures developed for the Helpline channels are strictly followed.
Ensure the security and privacy of the data stored in the database.
Continuously assess and improve data entry processes and procedures to increase efficiency and effectiveness.
Maintain the existing data backup strategy to ensure data loss prevention.
Manage user access rights to ensure data security and privacy.
Create and maintain materials and resources on digital security best practices for sharing with the survivor of TFGBV to navigate the digital platforms safely.
Strongly adhere the principles of privacy to protect the confidentiality of survivors and implement the survivor-centered approach in all processes.
Support the project team in preparing and producing annual reports, particularly by providing data input from the TFGBV database.
Where appropriate, represent ODC and promote the services to relevant stakeholders.
Provide regular reports or update to the project focal of the project on the status of the database and any issues that arise.

Requirements

At least 2 years of professional experience in digital safety, technical support, case management, cybersecurity, gender-based violence, human rights, or related areas.
Relevant educational background in law, ICT, gender studies, or a related field.
Demonstrated experience in managing online support channels of the helpline for survivors.
Experience providing technical supports to survivors of TFGBV or other forms of online violence.
Good understanding of TFGBV and its various forms, including image-based sexual abuse, cyberbullying, imation, sextortion, hate speech, online account compromised, among others.
Experience in documenting and managing incident data, preferably involving gender-based violence or online safety.
Availability to respond to technical support requests in a timely manner from TFGBV survivors.
Strong knowledge and commitment to data protection, privacy, and information security principles.
Experience managing database, including data entry, data quality control, user access management, and data backup procedures.
Ability to communicate effectively and sensitively with survivors of TFGBV, using survivor-centered and trauma-informed approach.
Fluency in Khmer and good ing knowledge of English.

Required Skills

digital safetytechnical supportcase managementcybersecuritygender-based violencehuman rightsmanaging online support channelstechnical support to survivorsimage-based sexual abusecyberbullyingsextortionhate speechonline account compromiseddocumenting incident datamanaging incident datadata protectionprivacyinformation securitydatabase managementdata entry

About Open Development Cambodia (ODC)

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Specializes in aggregating data and developing interactive digital maps and datasets.

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