globalinternational.com.au

Client Engagement and Operations Officer

GeneralPosted 2 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Languages

English

About the role

Roles and Responsibilities include managing social media leads and converting them into successful client registrations, expert-level skills in Microsoft Teams and the MS Office Suite, highly proficient in CapCut and Canva for high-quality content creation, advanced experience managing Telegram and Meta Suite (Facebook/Instagram), with a deep understanding of the TikTok platform.
You will also be responsible for managing high-volume caseloads with a focus on meeting strict deadlines, proactive client follow-up, and maintaining precise, timely case notes.
This role is strictly administrative, operational, and client-engagement focused.

Requirements

Key Requirements (skills, knowledge, experience & qualification): Undergraduate Degree with a minimum of 1 year experience as an Education Counsellor in Educational Institutions (Schools, Universities) or 1 year in Customer Services in Educational Institutions (Schools, Universities) is preferred.
Professional English Communication: Exceptional written, verbal, and interal communication skills in English; highly confident and charismatic presenting on camera and in video content for social media marketing.
Lead Conversion & Sales Mindset: Strong consultative sales ability to manage, nurture, and convert incoming social media leads into active client registrations.
High-Volume Case & Task Management: Excellent organisational and time-management skills with a proven track record of handling high-volume caseloads, maintaining accurate case notes, and consistently meeting strict deadlines.
High-Pressure Performance: Self-motivated and resilient, with the ability to maintain accuracy, structure, and composure in a fast-paced environment while achieving key performance indicators (KPIs).
Ethical Conduct & Regulatory Awareness: Strong professional integrity with a clear understanding of regulatory boundaries, specifically operating under strict supervision and refraining from delivering unauthorised migration advice.
Office Suite: Expert-level proficiency in Microsoft Word, Excel, and PowerPoint for document preparation, reporting, data tracking, and presentations.
Collaboration & Communication Tools: Advanced proficiency in Microsoft Teams for internal flows, video meetings, and team collaboration.
Content Creation & Design: Advanced proficiency in Canva (graphic design, brand collateral, social templates) and CapCut (video editing, captions, short-form content).
Social Media Platforms & Management: Hands-on experience navigating and managing: Meta Suite (Facebook & Instagram scheduling, inbox management, analytics), TikTok (trend identification, content posting, platform strategies), Telegram (channel/group management and direct client communication).
CRM & Case Management Software: Demonstrated aptitude for using client management databases to log precise, real-time case notes and track client application statuses.

Required Skills

Education CounsellingCustomer ServiceEnglish CommunicationWritten CommunicationVerbal CommunicationInternal CommunicationPresenting on CameraVideo Content CreationSocial Media MarketingConsultative SalesLead ConversionSales MindsetOrganisationTime ManagementCaseload ManagementCase Notes MaintenanceDeadline ManagementPerformance under PressureSelf-MotivationResilience