TF Motors (Cambodia) Co.,Ltd

Service Advisor

GeneralPosted 4 d ago

Location

Saensokh | Phnom Penh

Job Type

FULLTIME

Work Mode

On-site

Industry

Automotive

About the role

Greet customers promptly and provide professional, courteous service.
Listen to customer concerns, identify service needs, and recommend suitable solutions.
Open job cards, record customer requests, and inspect vehicle exterior and interior condition.
Estimate repair cost and completion time, and support customer account settlement.
Obtain written approval for repair orders and any additional before proceeding.
Update customers on repair progress and follow up after quotations are sent.
Handle pending vehicles, quotation issues, and parts requests by email.
Remind customers of service appointments and maintenance due dates.
Answer phone calls, telegrams, and customer inquiries promptly and respectfully.
Inspect completed repair orders for accuracy, pricing, and proper completion.
Manage warranty parts, update part status, and coordinate customer installation updates.
Resolve complaints by identifying root causes and following through to closure.

Requirements

Bachelor's degree in Management, or a related field.
Experience in customer service or as a service advisor.
Automotive industry experience is highly preferred.
Strong communication and customer handling skills.
Good team, positive attitude, and professional behavior.
Honest, harding, patient, and willing to learn.
Good moral character and healthy physical condition.
Able to manage follow-up, documentation, and multiple customer cases.

Required Skills

ManagementCustomer serviceService advisorAutomotive industry knowledgeCommunicationCustomer handlingTeamworkPositive attitudeProfessional behaviorHonestyWork ethicPatienceWillingness to learnDocumentationMulti-tasking