Credit Guarantee Corporation of Cambodia

Manager of Guarantee Management

GeneralPosted 3 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Work Mode

On-site

Industry

Banking / Finance

Languages

Khmer, English

About the role

Develop and implement overall collection and recovery strategies aligned with organizational goals, including setting performance targets, KPIs, and productivity standards for collection and recovery teams.
Analyze portfolio performance to identify risk trends, conduct root cause analysis on delinquency spikes, and ensure delinquency and NPL ratios are maintained within approved thresholds.
Oversee early, mid, and late-stage collections across all product lines, implement segmentation strategies to optimize recovery efforts and reduce roll rates, and ensure proper controls are in place.
Design efficient collection workflows, call strategies, visit models, and skip tracing processes, while strengthening quality assurance, call monitoring, and compliance with internal policies and guidelines.
Manage credit guarantee functions and CGCC’s asset quality, including reviewing, red-flagged accounts, monitoring guaranteed loans, and conducting post-approval reviews in a timely manner.
Conduct on-site inspections and coordinate with PFIs to verify borrower information and resolve NPL cases.
Manage legal recovery actions including demand notices, litigation, repossession, and auction processes, and coordinate with external legal partners, law firms, and recovery agencies.
Ensure compliance with NBC regulations and internal policies, implement robust controls to prevent misconduct, and ensure fair and respectful treatment of customers and PFIs.
Lead and develop collection and recovery teams, prepare reports for senior management, collaborate with internal stakeholders, manage external vendors, and introduce automation and analytics to improve operational efficiency and portfolio health.
Carry out any other duties and ad-hoc assignments assigned by management as and when required for CGCC.

Requirements

Master's Degree is preferred Bachelor's Degree in Banking and Finance, Accounting, Business Administration, Law (advantageous for recovery/legal actions) or other related fields Minimum 5 to 8 years of experience in the financial industry or banking sector related to credit assessment and collection (managerial-level experience preferred).
Professional certifications or training in Compliance or Fraud Management, Legal to Litigation/Recovery Procedures, NPL Management, Regulatory Requirements, and Portfolio Analytics are preferred.
Strong knowledge and experience in managing overdue accounts and collections management.
Knowledge of relevant banking regulations and compliance.

Required Skills

Credit AssessmentCollections ManagementNPL ManagementPortfolio AnalyticsBanking RegulationsComplianceFraud ManagementLegal to Litigation/Recovery ProceduresManagerial ExperienceCommunicationProblem-SolvingAnalytical SkillsFinancial Industry KnowledgeBanking Sector KnowledgeBanking and FinanceAccountingBusiness AdministrationLaw