Wow Now

Operation Specialist

GeneralPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Work Mode

On-site

Industry

Internet Services

Languages

Chinese

About the role

Monitor daily operational data, including driver, order, and user data, promptly identify anomalies, and report them.
Organize and update routine operational reports as required.
Conduct market research, driver surveys, user surveys, etc., and compile research reports.
Operate the operational backend, such as configuring and distributing coupons.
Execute online and offline promotional activities, including copywriting, material preparation, and on-site coordination.
Maintain daily communication with customer service, risk control, driver management, and vehicle management teams, and follow up on specific driver or passenger cases.
Complete other operational support tasks assigned by leadership.

Requirements

Fluent in Chinese, with proficiency in reading and writing Chinese preferred.
Proficient in using common office software, with the ability to skillfully use Excel for basic data processing.
Task-oriented: Able to clearly understand task requirements and complete assigned work on time, with quality and quantity ensured.
Detail-oriented: Patient and meticulous when handling data, configuring activities, and communicating with users to avoid errors.
Proactive in feedback: Capable of thinking independently when encountering issues and promptly reporting progress and difficulties to leadership.
Possess strong communication skills, enabling effective interaction with drivers, users, and internal colleagues.
Able to adapt to the fast-paced nature of the internet industry and possess a certain level of resilience to work under pressure.

Required Skills

ChineseReading ChineseWriting ChineseOffice SoftwareExcelData ProcessingTask-orientedDetail-orientedProactive in feedbackIndependent thinkingCommunication skillsAdaptabilityResilienceWorking under pressure