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ORIENDA INTERNATIONAL HOSPITAL

Customer Service Officer (Chinese Speaking)

Hidden GemGeneralPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Medical/Hospital

Languages

Chinese, English

About the role

  • The Customer Service Officer (Chinese Speaking) is responsible for assisting Chinese-speaking patients and visitors by providing professional customer service, coordinating hospital services, and ensuring a smooth patient experience.
  • The role acts as a communication bridge between patients, doctors, and hospital departments.
  • Provide customer service support to Chinese-speaking patients and visitors.
  • Assist patients with registration, appointment scheduling, and hospital inquiries.
  • Translate and interpret communication between patients and medical staff when necessary.
  • Guide patients through hospital procedures and services.
  • Handle patient concerns, complaints, and feedback in a professional manner.
  • Coordinate with medical departments to ensure smooth patient service.
  • Provide information about hospital services, doctors, and treatment programs.
  • Maintain accurate patient service records and reports.
  • Ensure patient confidentiality and comply with hospital policies.

Requirements

  • Bachelor’s degree in Business Administration, Hospitality, Healthcare Management, or a related field.
  • Fluent in Chinese (Mandarin) and English.
  • Khmer is an advantage.
  • Minimum 1–2 years of experience in customer service, preferably in a hospital, clinic, hotel, or service industry.
  • Strong communication and interpersonal skills.
  • Ability to handle patient concerns with professionalism and empathy.

Required Skills

Business AdministrationHospitalityHealthcare ManagementChinese (Mandarin)EnglishKhmerCustomer ServiceCommunicationInterpersonal skillsProfessionalismEmpathy

Benefits

  • Rewards for over performance

About ORIENDA INTERNATIONAL HOSPITAL

Company page Visit Website

Our Vision Our Vision is to be trusted leading healthcare provider. Our Mission Our Mission is to provided an excellent clinical care and outstanding service quality. We began our journey as a health care service provider in 2014 as a very small clinic, called Sokha, providing consultation on gynecology and infertility-related issues. In 2018, Sokha developed into a polyclinic called Orienda. From its inception and for only a period of less than 2 years, Orienda received a remarkable success and vast supports from Cambodian people for having handled complicated cases and saved lives. Such success earned us a recognition internationally, notably ISO9001:2005 from UE CERT and Best Women’s Health Care Award from Global Health Award of Singapore. With such support, we moved to open our second branch being Orienda International Hospital opening its door to Cambodian public early 2023 after it was recognized as Qualified Investment Project by the Council for the Development of Cambodia, Ministry of Commerce, and the General Department of Taxation and licensed to operate by the Ministry of Health, currently employing more than 800 medical and non-medical staff members. Orienda International Hospital offers comprehensive medical services including fertility-related issues, maternity, gynecology, obstetrics, general medicines, diabetes, neo-ICU, laboratory, emergency with 24-hour service coverage and air ambulance. Our quality services are made possible by qualified and experienced doctors and latest medical technology including MRI, CT Scan, X-Ray, Bone Densitometry, mammogram that could provide highly accurate test for scanning of tissues, cells, veins, bones and other various part of bodies. To offer confidence in accuracy of our test results, we have cooperated with a leading Singaporean imaging company called Medisol Solution that can provide a highly accurate translation of the test results. We are one of the biggest Hospital in Cambodia

Employees

201 to 500

Industry

Medical/Hospital

City

Phnom Penh

More at ORIENDA INTERNATIONAL HOSPITAL

Other open roles at this company

5 open

Senior Legal And Compliance Executive

Mean Chey | Phnom PenhFull-time

Hospital Operations Lead

Chamkar Mon | Phnom PenhFull-time

Digital Marketing Director

CambodiaFull-time

Legal Officer

CambodiaFull-time

Chinese Translator

CambodiaFull-time

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