KHS

Mechatronics Field Service Technician & Service Partner

GeneralPosted 1 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

5+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Manufacturing/Industrial Equipment

Languages

Khmer, English

About the role

Perform technical on KHS machines and lines, including troubleshooting, root cause analysis of production stoppages, and optimization of machine and line efficiency.
Carry out preventive and corrective maintenance, retrofits, and mechanical, electrical, and control system tasks, including reprogramming and parameter adjustments.
Identify parts requiring repair, install replacements and retrofits, and document all completed in service reports and KHS Connect.
Provide first-line on-site support and support the regional 24/7 hotline when required.
Act as the local KHS representative for customers in Cambodia through regular site visits, technical consultations, and follow-up of open service issues.
Plan and conduct regular customer visits and Supplier Relationship Management (SRM) reviews together with the Regional Service Key Account Manager.
Advise customers on maintenance strategies, conversion opportunities, and technical upgrades, while identifying and forwarding commercial opportunities to the service sales team.
Inspect the installed base and maintain accurate Installed Base Asset (IBA) records.
Resolve or escalate technical issues and serve as the local interface with regional field service, technical support, and order management teams.
Ensure full compliance with KHS Health & Safety standards at all customer sites.
Collect customer feedback after each visit and share findings with the regional team.

Requirements

Field service experience with filling, packaging, processing, or similar high-speed industrial equipment.
Automationផ្នែកផលិតកម្មរយៈពេល 5 ឆ្នាំ យ៉ាងតិច.
Strong knowledge of PLC systems (Siemens / Allen-Bradley), pneumatics, hydraulics, drives, and mechanical assemblies.
Strong customer communication skills with the ability to translate technical issues into.
Fluent in English and Khmer; German is a plus.
Valid driving license and willingness to travel extensively within Cambodia and occasionally to other regional locations.
Self-organized, accountable, and capable of ing independ.

Required Skills

Field service experienceFilling equipmentPackaging equipmentProcessing equipmentHigh-speed industrial equipmentProduction line automationPLC systemsSiemens PLCsAllen-Bradley PLCsPneumaticsHydraulicsDrivesMechanical assembliesCustomer communicationProblem-solvingEnglish proficiencyKhmer proficiencyGerman proficiencyDriving licenseWillingness to travel