Pour un Sourire d’ Enfant (PSE)

Business Application Support

GeneralPosted 3 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Work Mode

On-site

Industry

Non-profit

Languages

Khmer, English

About the role

Responsible for functional support of PSE business applications.
End user support: Answer user requests and help them to use applications effectively on a daily basis.
In coordination with Key users, train new users and provide refresh training when needed.
Corrective maintenance: Make first level analysis / diagnosis and fix issue if possible.
Coordinate with 2nd level support or software development (when exists) for bug fix.
Users management and access management: Create new users in the systems and deactivate users when employees leave PSE.
Change assignment on PR/PO workflow and other workflows.
Change user accesses and Approval levels when needed.
Functional evolutions: Collect and understand new requirements.
Priorities new requirements with heads of departments and IT Application Specialist.
Execute simple evolutions (configuration and simple code changes).
Plan complex evolutions with service provider (when exists).
Application upgrade: Participate to software version upgrade project.
Documentation: Insure all application track changes done in the applications are properly documented.
Insure documentation is always up to date and complete (in English).
Insure training documents / user manuals are up to date (in English and in Khmer).
Coordination with System/Network Administrator team: Define planning of technical changes and application downtimes with Server/database/network team.
Prepare and participate to DR drills (disaster recovery planning).
Prepare and participate to technical projects (OS upgrade…).
Compliance to Security policies for applications: Insure that application maintenance procedures are fully compliant with PSE Security policies.
Participate to Security audits, Internal and External.
Be up to date with security vulnerabilities and exposures risks and work with System administrator on system upgrade/patching.
Budget and contract management: Support IT Application Specialist in driving partnership with suppliers and software editors, follow up and renew contracts.
Support IT Application Specialist with building.

Required Skills

Functional SupportEnd User SupportTrainingCorrective MaintenanceFirst Level Analysis/DiagnosisBug FixingUser ManagementAccess ManagementWorkflow ManagementRequirements GatheringRequirements PrioritizationConfigurationSimple Code ChangesProject PlanningApplication Upgrade ParticipationDocumentationDisaster Recovery Planning (DR drills)Technical Project ParticipationSecurity Policy ComplianceSecurity Audits Participation