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RMA Cambodia

Service Advisor And Warranty Administrator

ឱកាសការងារពិសេសGeneralបានបង្ហោះ 3 mo ago

Location

Prampir Meakkakra | Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Automotive, Banking/ Insurance/ Microfinance, Engineering/Machinery, Food and Beverag...

អំពីតួនាទី និងភារកិច្ច

  • Ensuring all administration duties within the Warranty Department are carried out in line with company policy
  • Processing warranty claims and submit within 3 days after clock off date
  • Dealing with the Manufacturer or agents working on their behalf
  • Dealing and working with Team Leader, Technical Advisor or Service Manager to process the claim
  • Following up on any issues within agreed time frames
  • Weekly review warranty receivables payments and updating the computer database accordingly
  • Daily handling rejected claims according to dealership and/or manufacturer specifications and following up on outstanding claims
  • Daily tracking warranty parts and following through the returns process
  • Classified and scrapped parts accordingly to the warranty policy
  • Ensuring all documentation is processed in line with manufacturer and company procedures
  • Invoicing warranty claims ensuring all claims follow warranty protocols and procedures
  • Filing job card in sequence
  • Produce daily report of claim error, claim reject, payment not received from manufacturer.

លក្ខខណ្ឌតម្រូវការងារ

  • Experience: 1-2 years of experience in a customer service or sales role (Automotive experience is highly preferred).
  • Communication: Excellent interpersonal skills; ability to translate "mechanic talk" in simple terms for customers.
  • Technical Aptitude: Basic understanding of how engines and electric vehicle batt work.

ជំនាញចាំបាច់

Customer ServiceSalesAutomotive ExperienceInterpersonal SkillsCommunicationTechnical AptitudeEngine KnowledgeElectric Vehicle Battery Knowledge

ព័ត៌មានលម្អិតអំពីប្រាក់បំណាច់

Bonus:Annual Bonus

អត្ថប្រយោជន៍ទទួលបាន

  • Annual Bonus
  • Government and Private Insurance Benefits

អំពី RMA Cambodia

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

RMA Cambodia entered the market in 1992 as a provider of dedicated system solutions for commercial and non-commercial enterprises in the sectors of automotive, warehouse equipment, heavy equipment, agri¬cultural & industrial equipment, financial services, car rental and food franchise management. Through its different subsidiaries, RMA Cambodia exclusively represents and manages prestigious, world-class brands such as Ford Motor Company, Jaguar and Land Rover, Piaggio JCB, John Deere, JLG, Hako, PowerBoss, Minuteman, TCM, Megger SebaKMT, John Deere, AVIS, The Pizza Company, Swensen’s, Dairy Queen, Krispy Kreme, Bar B Q Plaza and The Coffee Club. The company continues to build its portfolio of brands and service offerings. RMA Cambodia is present throughout the country with branches in Phnom Penh, Siem Reap, Sihanoukville, Battambang, Takeo and Kompong Thom. The company provides sales, after sales and financial services – especially in heavy assets and passenger vehicles, such as hire purchase, and in rentals and operating lease & financial lease packages.

Employees

501 to 1000

Industry

Automotive, Banking/ Insurance/ Microfinance, Engineering/Machinery, Food and Beverag...

City

Phnom Penh

More at RMA Cambodia

Other open roles at this company

5 open

Senior Inventory Officer

Dangkao | Phnom PenhFull-time

Outdoor Sales Consultant

Prampir Meakkakra | Phnom PenhFull-time

Part Counter

Prampir Meakkakra | Phnom PenhFull-time

Parts Wholesale Consultant

Prampir Meakkakra | Phnom PenhFull-time

Sales Manager (Bodyshop)

Prampir Meakkakra | Phnom PenhFull-time

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