- This Assistant Sales Manager is responsible for meeting or exceeding sales objectives of assigned segmentation by promoting and selling rooms through professional sales techniques and long-term customer relationships.
- This position will also assume responsibility for the overall management of the administration function within the Sales department.
- All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies and procedure; objectives and legal requirements.
Duties and responsibilities
- Target the right key accounts for the hotels.
- Ensure the minimum of Sales Call and Telephone Calls meets the assignment.
- Responsible for hotel rooms target revenue and profitability as assigned by DOSM.
- Cooperate with Events Sales Manager to cross-sell rooms and F&B.
- Establish a good working relationship with your guests, visitors and colleagues creating a team that works well together and with other departments.
- Assist as required/requested with the solving of any guest feedback and be able to handle them in the most efficient manner.
- Learn to be very knowledgeable about ALL Member benefits and recruit more members as possible.
- Complete and submit credit applications for new accounts (final approval of credit by Finance Department).
- Collaborate with A/R to ensure the payment from key accounts collected within the timeline.
- Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
- Lead and couch subordinate(s) for efficient performance.
- Make sure specific contracts issued are countersigned.
- Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
- Produce required reports of completed sales activity including details of face-to-face client appointments, presentations, familiarization trips and any other related client interaction.
- Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
- Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing.
- Conduct Market Research as required.
- Oversea subordinate(s) ensuring all Key Accounts have on file the necessary documentation, contracts, contact forms, and up to date.
- Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
- Carry out any other reasonable tasks as required by manager.
- Perform other reasonable duties assigned by manager.
