TUNSAI SOLUTIONS CO., LTD.

Customer Relations Officer

Generalបានបង្ហោះ 0 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Experience level

កម្រិតដំបូង

Work Mode

On-site

Industry

Chemical / Petrochemical

Languages

Khmer, English

អំពីតួនាទី និងភារកិច្ច

Maintain up-to-date client records, service logs, and communication history using our CRM system.
Build and automate follow-up messages for key service milestones (like job completion, renewals, or feedback).
Coordinate across departments (Operations, Admin, Sales) to ensure consistent and timely communication to clients.
Track customer satisfaction, identify service gaps, and flag clients who may be at risk of leaving.
Support onboarding of new clients with welcome packs, reminders, and smooth handovers.
Generate weekly and monthly reports on client engagement, retention, and feedback.

លក្ខខណ្ឌតម្រូវការងារ

1–3 years of experience in CRM, customer service, admin coordination, or operations support.
Strong organizational skills and attention to detail—you can manage multiple accounts without losing track.
Comfort using CRM systems, and basic Excel or Google Sheets knowledge.
Clear communication in both Khmer and English, especially for professional or corporate clients.
A sense of ownership—you follow up, follow through, and don’t let things slip through the cracks.
Experience in cleaning, maintenance, or service-based industries is a plus.
Familiarity with service-level agreements (SLAs) or client retention strategies.
An interest in building systems that keep customers happy and loyal.

ជំនាញចាំបាច់

CRMcustomer serviceadmin coordinationoperations supportorganizational skillsattention to detailmanaging multiple accountsExcelGoogle SheetsKhmerEnglishprofessional communicationcorporate communicationsense of ownershipfollow-upfollow-throughcleaning industry experiencemaintenance industry experienceservice-based industry experienceservice-level agreements (SLAs)

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:standard

អំពី TUNSAI SOLUTIONS CO., LTD.

ចូលមើលគេហទំព័រ

Tunsai Cleaning is a purpose-driven cleaning and maintenance company committed to improving quality of life across Cambodia through hygiene, safety, and well-maintained environments.

Industry

Chemical / Petrochemical

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អំពីតួនាទី និងភារកិច្ច

Maintain up-to-date client records, service logs, and communication history using our CRM system.
Build and automate follow-up messages for key service milestones (like job completion, renewals, or feedback).
Coordinate across departments (Operations, Admin, Sales) to ensure consistent and timely communication to clients.
Track customer satisfaction, identify service gaps, and flag clients who may be at risk of leaving.
Support onboarding of new clients with welcome packs, reminders, and smooth handovers.
Generate weekly and monthly reports on client engagement, retention, and feedback.

លក្ខខណ្ឌតម្រូវការងារ

1–3 years of experience in CRM, customer service, admin coordination, or operations support.
Strong organizational skills and attention to detail—you can manage multiple accounts without losing track.
Comfort using CRM systems, and basic Excel or Google Sheets knowledge.
Clear communication in both Khmer and English, especially for professional or corporate clients.
A sense of ownership—you follow up, follow through, and don’t let things slip through the cracks.
Experience in cleaning, maintenance, or service-based industries is a plus.
Familiarity with service-level agreements (SLAs) or client retention strategies.
An interest in building systems that keep customers happy and loyal.

Customer Relations Officer

អំពីតួនាទី និងភារកិច្ច

លក្ខខណ្ឌតម្រូវការងារ

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