Office Manager

• Facilitate all administrative & aspects to ensure the effective and efficient operation of Centre/Branch Clinics.
• Provide overall day-to-day leadership and direction to all staff at Centres/Branches under supervision.
• Meet given KPIs & help to establish annual year objectives for each Centre/Branch under supervision.
• Implementing all policies stipulated in the Group Policy Manual.
• Ensuring compliance with all procedures stipulated in the Group Operations Manual.
• Preparation & submission of Centre/Branch Quarterly Status & Growth Report to CEO.
• Attendance and taking of meeting minutes at management meetings.
• Cooperating with the Marketing Manager to support marketing activities & to grow sales at Centres/Branches under supervision.
• Participating in Annual & Quarterly Sales & Marketing meetings chaired by CEO during the review and establishment of annual & quarterly marketing plans and the marketing budget.
• Supervising the of Clinic Consultants & Clinic Supervisors.
• Supporting the administrative needs of the Doctors.
• Ensure compliance with Group Operations Manual procedures for all matters with the assistance of the Clinic Consultants & Supervisors.
• Regular audit to ensure accuracy, completeness and safe-keeping of all patient and Centre/Branch administrative records with the assistance of the Clinic Consultants.
• First point of contact for staff counseling to resolve any issues.
• Point of escalation for resolving any patient administrative issues or complaints.
• Authority for load balancing and the resolution of resource conflicts.
• Responsibility for replenishment of consumables and the maintenance & repair of all equipment in the clinics under supervision.
• Assist the Ops Manager with the accountability for clinic assets.
• Ensuring the accuracy & timely submission of Weekly & Quarterly Reports to the CEO.
• Assist with the establishment and review of the annual & quarterly Centre/Branch budget with the assistance of the Finance Manager.
• Assist with the securing of approval for annual Centre/Branch budget from the CEO and ensuring that Centre/Branch expenses fall within approved budgets.
• Proposal authority for all Centre/Branch purchases & payments.
• Petty cash control & management.
• Ensure compliance with all Finance policies and procedures in the Group Finance Manual.
• Supervising the of the IT Manager/Outsourced Services Vendor.
• Ensuring compliance with all local labour laws with the assistance of the Group HR Manager.
• Secure CEO approval annually for Centre/Branch headcount.
• Responsibility for all staff administration with the assistance of the Group HR Manager.
• Staff appraisal & recommendations for promotion, annual increments, incentive schemes & bonuses.
• Responsibility for staff attrition.
• Staff development & training.
• First point of contact for the resolution of staff inter-al conflicts as and when necessary.
• Team building & staff counseling.
• Ensure that adequate insurance coverage has been secured for the Centre/Branches under supervision.
• Manage of all environmental and operational health & safety (EOH&S) matters.

Master's Degree Bachelor's Degree leadership and people management for