Customer Service Executive

Support business growth and enhance supply chain performance by ensuring high customer satisfaction, timely delivery, and effective customer communication.

• Share daily tentative stock availability with the Sales Admin team to support purchase order (PO) processing.
• Coordinate with Sales Admin to ensure timely submission of POs.
• Process sales orders, delivery notes, and customer billing in SAP.
• Liaise with Sales Admin and Warehouse teams on additional customer requirements.
• Follow up with the Finance team on payment status for direct trade (DT) customers, including those with credit limits or overdue balances.
• Release shipments upon receiving necessary approvals from cross-functional stakeholders.
• Send signed and stamped soft copies of invoices and credit notes to DT customers daily.
• Maintain organized digital records of invoices and credit notes for audit purposes.
• Coordinate and track product returns from DT customers to the warehouse.
• Communicate with Sales Admin, DT teams, and transporters on ice cream container unloading and invoicing.
• Support regional, tax, and financial audits by preparing required documentation.
• Prepare and distribute weekly and monthly reports to stakeholders.
• Perform other duties as assigned by the Line Manager.

• Fresh graduates are encouraged to apply.
• Strong numerical and data-handling ability.
• Comfortable working with systems (SAP experience is a plus).
• Demonstrates adaptability and learning agility in a fast-paced environment.
• Good communication skills in both Khmer and English (written and verbal).
• Possesses an entrepreneurial mindset, resourcefulness, and sustainability awareness.
• Background in business administration, logistics, or related fields is an advantage (not required).