- The Quality Assurance Officer supports the Quality team in ensuring all products meet brand standards and compliance requirements across the production lifecycle.
- The role includes conducting inspections, performing audits, analysing quality issues, and driving corrective actions to improve overall product quality.
- The Quality Assurance Officer works closely with cross-functional teams and suppliers to ensure timely resolution of quality issues and adherence to Group standards.
DUTIES & RESPONSIBILITIES
- Inspection & Quality Control: Perform Pre-Production Meetings (PPM), inline inspections, and final inspections to ensure compliance with brand quality standards.
- Identify defects, non-conformities, and potential risks throughout production stages.
- Provide accurate and timely feedback to the Quality Team Leader and relevant stakeholders.
- Audit & Compliance: Conduct follow-up audits on Quality Management Systems (QMS) to ensure compliance with Group standards and procedures.
- Ensure suppliers adhere to required quality processes and compliance expectations.
- Quality Improvement & Problem Solving: Perform root cause analysis (e.g. 5M1E) to investigate quality issues.
- Develop and implement corrective and preventive action (CAPA) plans to address recurring defects.
- Monitor effectiveness of actions and support continuous improvement initiatives.
- Reporting & Collaboration: Prepare and submit inspection reports, audit findings, and quality performance updates in accordance with Group requirements.
- Collaborate with Merchandising, Technical, and Production teams to resolve quality issues efficiently.
- Communicate effectively with vendors and factories to ensure alignment on quality standards.
