Air Logistics Operational Care Specialist

• This role ensures shipments are booked, documented, and monitored accurately and on time, meeting customer expectations and transit time requirements.
• Handle end-to-end shipment processes including booking, documentation, and tracking.
• Closely with Customer Service teams to meet specific needs (e.g., transit times, carrier selection, routing).
• Secure rates and capacity with approved carriers and partners.
• Ensure all operations follow air transport regulations, industry standards, and internal guidelines.
• Track shipments, manage deviations, and update systems with accurate status and cost data.
• Maintain clear communication with internal teams (e.g., warehouse, customs, gateways) and external partners.
• Monitor carrier performance and escalate issues when service levels are not met.
• Support cost control and efficiency to maximize profitability.
• Participate in process improvement initiatives and support smooth transitions from sales to operations.

Experience in air logistics or freight forwarding operations Strong coordination and communication skills Familiarity with transport regulations and documentation Comfortable using logistics systems and tools Problem-solving mindset and attention to detail Team player with a customer-focused approach.