Front Office Manager

• Manage to achieve the monthly set target of student enrollment;
• Conduct market research and plan for activities to increase the student enrollment and parent satisfaction;
• Assist School Director/Campus Manager in the production/coordination of various communication materials and marketing activities;
• Lead, manage, and supervise a variety of marketing campaigns that involve with direct email, outbound call, marketing trade shows/public events, corporate partnership, direct communication/promotion, media and other marketing activities in order to achieve student enrollment;
• Lead, motivate and manage the Front Office team in the daily operations to meet and exceed the parent expectations and requirements;
• Lead and supervise Front Office team to tackle parent comments and complaints;
• Lead and manage Front Office team to make sure that they are deliver the service quality up to the school standard and parent expectations;
• Supervise and work with the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
• Build long-term relationships with new and existing customers professionally;
• Be proactive in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
• Develop entry level staff into valuable salespeople;
• Assist School Director/Campus Manager in the overall improvement of parent satisfaction/school program and activities;
• Execute other tasks requested by School Director/Campus Manager.

Working experiences in Sales/Marketing/Advertising/Brand management/Customer service for 2 years as a minimum Minimum of experience in education field for 1 year is preferred Master's Degree Bachelor's Degree in Education, Management, Sales, Marketing or equivalent; Experience in international school is a plus; Experience in managing a team is a plus; Excellent written and oral communication skills in English;