Knight Frank (Cambodia) Pte Ltd

Customer Relations Officer

ឱកាសការងារពិសេសGeneralបានបង្ហោះ 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Real Estate/Property Development

Languages

English

អំពីតួនាទី និងភារកិច្ច

Respond to customer inquiries via phone, email, chat, or in-person.
Provide accurate information about products, services, and policies.
Handle and resolve customer complaints in a timely and professional manner.
Build and maintain positive relationships with customers to encourage repeat business.
Follow up with customers to ensure satisfaction and encourage feedback.
Investigate and solve customer issues by coordinating with relevant departments.
Record complaints and actions taken for tracking and quality improvement.
Gather customer feedback and analyze trends to suggest improvements to products or services.
Report common issues to management for potential product or service enhancements.
Maintain detailed and accurate customer records using CRM software.
Document interactions, feedback, and issue resolutions for future reference.
Collaborate with sales, marketing, and technical support teams to enhance the customer experience.
Support marketing initiatives such as customer satisfaction surveys or promotional campaigns.
Ensure customer service activities comply with company policies and legal requirements.
Stay updated on company policies, procedures, and product knowledge.
Perform other tasks as assigned by the Supervisor.

លក្ខខណ្ឌតម្រូវការងារ

A bachelor's degree in a related field is preferred.
At least one year of experience as a Customer Relations Officer or in a similar role.
Excellent communication and interpersonal skills to effectively interact with tenants, contractors, and other stakeholders.
Proficiency in using computer software and building management systems.
Strong written and spoken English skills

ជំនាញចាំបាច់

Customer RelationsCommunicationInterpersonal SkillsComputer Software ProficiencyBuilding Management SystemsEnglish

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:shift

អត្ថប្រយោជន៍ទទួលបាន

NSSF
Seniority
Opportunities for promotion
Possibility for job training
Learn new skills and techniques

អំពី Knight Frank (Cambodia) Pte Ltd

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Knight Frank is a leading independent global property consultancy with over 129 years of history, operating in more than 60 markets worldwide. Known for its professionalism, integrity, and market expertise, Knight Frank delivers best-in-class property services across residential, commercial, and investment real estate.

Employees

51 to 100

Industry

Real Estate/Property Development

City

Phnom Penh

More at Knight Frank (Cambodia) Pte Ltd

Other open roles at this company

4 open

Property Officer

CambodiaFull-time

Admin & Finance Officer

CambodiaFull-time

MEP Technician

CambodiaFull-time

MEP Supervisor

CambodiaFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Accounts and Administration Officer

ACE

CambodiaFull-time

AccountingAdministrationMS Office

Research Analyst

Amrita

CambodiaFull-time

FinanceInvestment BankingBuy-side Investment

Operation Executive

Hybrid Learning Ocean Co., Ltd.

CambodiaFull-time$1k-$1k

AdministrationManagementEnglish

Media & Digital Marketing Officer

Bayon Heritage

CambodiaFull-time$0k-$0k

EnglishBachelor's Degree

ដាក់ពាក្យតាមរយៈ ajip.ai ជាមួយប្រវត្តិរូប និង CV របស់អ្នក។

អំពីតួនាទី និងភារកិច្ច

Respond to customer inquiries via phone, email, chat, or in-person.
Provide accurate information about products, services, and policies.
Handle and resolve customer complaints in a timely and professional manner.
Build and maintain positive relationships with customers to encourage repeat business.
Follow up with customers to ensure satisfaction and encourage feedback.
Investigate and solve customer issues by coordinating with relevant departments.
Record complaints and actions taken for tracking and quality improvement.
Gather customer feedback and analyze trends to suggest improvements to products or services.
Report common issues to management for potential product or service enhancements.
Maintain detailed and accurate customer records using CRM software.
Document interactions, feedback, and issue resolutions for future reference.
Collaborate with sales, marketing, and technical support teams to enhance the customer experience.
Support marketing initiatives such as customer satisfaction surveys or promotional campaigns.
Ensure customer service activities comply with company policies and legal requirements.
Stay updated on company policies, procedures, and product knowledge.
Perform other tasks as assigned by the Supervisor.

លក្ខខណ្ឌតម្រូវការងារ

A bachelor's degree in a related field is preferred.
At least one year of experience as a Customer Relations Officer or in a similar role.
Excellent communication and interpersonal skills to effectively interact with tenants, contractors, and other stakeholders.
Proficiency in using computer software and building management systems.
Strong written and spoken English skills