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LOLC (Cambodia) Plc.

Digital Banking Retention Advisor

Financeបានបង្ហោះ 3 w ago

Location

Phnom Penh

Job Type

FULLTIME

Work Mode

On-site

Industry

Banking/Finance

Languages

English, Khmer

អំពីតួនាទី និងភារកិច្ច

  • Assist in developing and execute effective retention strategies to retain existing users, merchants and partners to boost customer loyalty and reduce churn by enhancing the engagement with digital banking services and officering alized solutions.
  • Lead and manage the digital banking retention team under, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
  • Build and maintain strong relationships with merchants and owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
  • Undertake regular market visits to engage with merchants and ensure they remain active.
  • And identify potential cross-sell opportunities and monitor merchant activity to maximize engagement.
  • Monitor churn rates, identify at-risk customers, implement solutions on retention metrics to senior management and suggest enhancements.
  • Support RMs and BMs to develop plan and execute for mobile banking and merchant retention by monitoring the performance regularly and pushing branches to drive the customers/merchant’s active rate to achieve of goals.
  • Supervising branch operations, including sales, customer service, and administration.
  • Provide training to build the capacity of teams to ensure that the team understands how retain new and existing merchant for long-term growth and activity.
  • Managing and mentoring staff to achieve performance goals.
  • Performs other duties as assigned by the Management from time to time.

លក្ខខណ្ឌតម្រូវការងារ

  • Bachelor's Degree in marketing, , or a related field.
  • Proven experience in a similar role, preferably in the same industry.
  • Strong analytical skills and ex.

ជំនាញចាំបាច់

MarketingAnalytical skills

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:standard

អំពី LOLC (CAMBODIA) PLC

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

LOLC's vision is to be the most trusted provider of inclusive financial services in Cambodia. As a Cambodia’s leading microfinance institution, LOLC (Cambodia) Plc. is renowned for delivering financial solutions that meet the needs of Cambodian families, entrepreneurs and customers who look for economic opportunity to transform the quality of their lives. In 1994, LOLC (Cambodia) Plc. was founded as a credit program managed by a non-profit organization (Catholic Relief Service) and incorporated as Thaneakea Phum (Cambodia) Ltd. (TPC) in 2002. In 2003, the National Bank of Cambodia licensed TPC as a microfinance institution. In 2015, Thaneakea Phum (Cambodia) Ltd. changed its name to LOLC (Cambodia) Plc. (LOLC) and obtained a microfinance deposit taking license from the National Bank of Cambodia at the same time. LOLC Cambodia’s mission is to create lasting positive impact on the communities it serves through the sustainable delivery of inclusive and client-centric financial services, while at the same time generating stakeholder value. LOLC Cambodia’s mission is to create lasting positive impact on the communities it serves through the sustainable delivery of inclusive and client-centric financial services, while at the same time generating stakeholder value.

Employees

201 to 500

Industry

Banking/Finance

City

Phnom Penh

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More at LOLC (CAMBODIA) PLC

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