Independent Recruiter

Branch Manager

ManagementPosted 4 d ago

Location

Krong Kampong Cham | Kampong Cham

Job Type

FULLTIME

Experience

7+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Banking

Languages

Khmer, English

About the role

Manage the branch's to deliver outstanding results in all areas including loan and deposit growth, revenue growth, performance & productivity, and the branch's profit.
Communicate the strategic plan/direction from Head Office and develop action plan within branch market areas to improve the public's trust, sales and cross-selling of the branch.
Create effective referral nets, including internal relationships, existing customers and other local market activities to broadly promote the branch's products and services.
Stay informed about the features and benefits of the bank's products and services.
Regularly train and motivate staff to effectively cross-sell these offerings.
Additionally, provide training on all new products and refreshing training on core competencies for each staff member.
Monitor the settlement of loans repayments and analyze the credit reports including client's collateral with individual banker by ensuring accurate credit quality reporting.
Drive team to achieve the branch's set targets (KPIs) both deposits and loan targets by monitoring a quality loan portfolio of the lending team/al bankers and all routines-related transactions both within front-end and back-end branch operations.
Monitor the implementation of the bank's service standard to ensure consistency in service quality and delivery in order to meet and exceed customer expectations as well as to retain the branch's key accounts.
Exercise authority concerning staffing, training, performance appraisals, promotions, career development, salary actions and termination to effectively and efficiently manage a branch's human resources and ensure productivity and morale.
Lead the branch regular meetings to keep the team informed of the information obtained and vice versa, strengthen the team's collaboration as well as to help provide better input or action plans to achieve each individual KPIs.
Keep a close eye on the bank's local competitors for what they are doing and how they are performing to make an effective plan to gain market share.
Maintain communication between the branch and upper management by preparing and/or approving daily, weekly, and month-end reports regarding operations and productivities, writing memos and attending management meetings.
Educate staff consistently on the bank's policies and procedures as well as the branch's operational standards and requirements to minimize the branch's operational risk.
Resolve major staff complex issues and provide amicable solutions for all to maintain staff motivation and retention.
Coordinate internal and external audits, oversee banking operations, and provide support to the Deputy Branch Manager and all branch staff.
Performed other tasks as assigned.

Requirements

At least bachelor's degree in finance and banking, accounting or any relevant field.
Minimum 7 years of working experience in the banking and financial services industry with a strong track record in loans assessment, products and services sales with a minimum of 3 years of managerial experience, 3 years' experience on leading a loan team.
Excellent knowledge of bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law, loan policies, procedures and lending authority.
Excellent knowledge of economic climate and impact of country factors on customer, as well as the Bank.
Good leadership, management, problem solving, negotiation and interpersonal skills; strong dedication to accuracy and efficiency, excellent sales and customer services skills.
Ability to use and communicate in both Khmer and English, Chinese Mandarin is an advantage, proficient Microsoft Office and Bank's software.

Required Skills

Finance and BankingAccountingLoans AssessmentProducts and Services SalesManagerial ExperienceTeam LeadershipBank Branch OperationsCash OperationsBanking Rules and RegulationsAML and CFT ComplianceLoan Policies and ProceduresLending AuthorityEconomic AnalysisLeadershipManagementProblem SolvingNegotiationInterpersonal SkillsAccuracy and EfficiencySales

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Industry

Banking

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About the role

Manage the branch's to deliver outstanding results in all areas including loan and deposit growth, revenue growth, performance & productivity, and the branch's profit.
Communicate the strategic plan/direction from Head Office and develop action plan within branch market areas to improve the public's trust, sales and cross-selling of the branch.
Create effective referral nets, including internal relationships, existing customers and other local market activities to broadly promote the branch's products and services.
Stay informed about the features and benefits of the bank's products and services.
Regularly train and motivate staff to effectively cross-sell these offerings.
Additionally, provide training on all new products and refreshing training on core competencies for each staff member.
Monitor the settlement of loans repayments and analyze the credit reports including client's collateral with individual banker by ensuring accurate credit quality reporting.
Drive team to achieve the branch's set targets (KPIs) both deposits and loan targets by monitoring a quality loan portfolio of the lending team/al bankers and all routines-related transactions both within front-end and back-end branch operations.
Monitor the implementation of the bank's service standard to ensure consistency in service quality and delivery in order to meet and exceed customer expectations as well as to retain the branch's key accounts.
Exercise authority concerning staffing, training, performance appraisals, promotions, career development, salary actions and termination to effectively and efficiently manage a branch's human resources and ensure productivity and morale.
Lead the branch regular meetings to keep the team informed of the information obtained and vice versa, strengthen the team's collaboration as well as to help provide better input or action plans to achieve each individual KPIs.
Keep a close eye on the bank's local competitors for what they are doing and how they are performing to make an effective plan to gain market share.
Maintain communication between the branch and upper management by preparing and/or approving daily, weekly, and month-end reports regarding operations and productivities, writing memos and attending management meetings.
Educate staff consistently on the bank's policies and procedures as well as the branch's operational standards and requirements to minimize the branch's operational risk.
Resolve major staff complex issues and provide amicable solutions for all to maintain staff motivation and retention.
Coordinate internal and external audits, oversee banking operations, and provide support to the Deputy Branch Manager and all branch staff.
Performed other tasks as assigned.

Requirements

At least bachelor's degree in finance and banking, accounting or any relevant field.
Minimum 7 years of working experience in the banking and financial services industry with a strong track record in loans assessment, products and services sales with a minimum of 3 years of managerial experience, 3 years' experience on leading a loan team.
Excellent knowledge of bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law, loan policies, procedures and lending authority.
Excellent knowledge of economic climate and impact of country factors on customer, as well as the Bank.
Good leadership, management, problem solving, negotiation and interpersonal skills; strong dedication to accuracy and efficiency, excellent sales and customer services skills.
Ability to use and communicate in both Khmer and English, Chinese Mandarin is an advantage, proficient Microsoft Office and Bank's software.