Student Services Administrative Officer

• Act as a first point of contact for student enquiries received in person, by telephone, email, Telegram, and other communication channels.
• Provide information and guidance regarding university policies, procedures, regulations, and services.
• Assist students with administrative requests and documentation.
• Refer students to appropriate university departments and specialist support services where required.
• Support students with general queries relating to enrolment, timetables, attendance, assessments, examinations, and student life.
• Maintain a welcoming, supportive, and professional environment for all students.
• Provide comprehensive administrative support to the Student Services Department.
• Maintain accurate and confidential student records and documentation.
• Support student enrolment, registration, re-registration, transfers, suspensions, withdrawals, and progression processes.
• Assist with attendance monitoring and student engagement tracking.
• Prepare correspondence, reports, letters, and other administrative documentation as required.
• Support departmental filing systems and record management processes.
• Support the administration and maintenance of the University's student information and CRM systems, including Classe365 and other student management platforms.
• Ensure student records are accurate, complete, and up to date at all times.
• Monitor data quality and identify errors, omissions, and inconsistencies for correction.
• Support the management of student enrolment, progression, attendance, academic status, and personal information records.
• Maintain student communication records and ensure all interactions are accurately recorded.
• Produce routine reports and data extracts for Student Services, Academic Departments, and Senior Management.
• Support the implementation and continuous improvement of student administration systems and processes.
• Ensure compliance with data protection regulations and university policies relating to student data.
• Provide administrative support for the planning, organisation, and delivery of examinations and assessments.
• Assist with the preparation of examination timetables, room allocations, and examination schedules.
• Coordinate examination logistics and ensure examination materials are prepared and distributed appropriately.
• Support examination invigilation arrangements and operational requirements.
• Assist with the administration of coursework submissions and examination attendance records.
• Support students with examination-related enquiries.
• Assist with the preparation of documentation required for Assessment Boards and examination processes.
• Maintain accurate examination records and ensure compliance with university regulations.
• Provide administrative support during examination periods to ensure the smooth running of assessments.

Assist with the planning, organisation, and delivery of student-facing events including

• Student Induction Graduation Ceremonies Careers Events Student Engagement Activities Welcome Events Workshops and Seminars Open Days Support student clubs, societies, and engagement initiatives.
• Assist with communications and promotional activities relating to student events.
• Provide administrative support to international students throughout their studies.
• Assist with visa-related processes and documentation where appropriate.
• Support onboarding and orientation activities for new international students.
• Assist international students with university documentation requests.
• Support the administration of student wellbeing and welfare referrals.
• Maintain records relating to student support cases in accordance with confidentiality requirements.
• Assist in coordinating appointments and referra.