Chip Mong Retail

Team Leader, Store Operations

GeneralPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Retail/Wholesale

About the role

Mall Daily Operations: Supervise daily opening, operating, and closing procedures of the mall. Ensure cleanliness, lighting, air‑conditioning, restrooms, parking areas, and public spaces meet company standards. Conduct routine patrols to monitor overall mall condition and operations. Ensure all Standard Operating Procedures (SOPs) are followed.
Team Leadership & Supervision: Lead and supervise operational staff (cleaning, security coordination, customer service, technicians). Allocate daily tasks and work schedules to team members. Monitor staff attendance, grooming, performance, and discipline. Provide coaching, guidance, and on‑the‑job training to improve service quality.
Tenant & Customer Support: Act as the first point of contact for tenants regarding operational matters. Coordinate tenant issues such as utilities, access, cleanliness, and common area usage. Assist tenants during shop opening, promotions, and mall events. Handle customer complaints and incidents professionally and escalate when required.
Facilities & Maintenance Coordination: Conduct regular inspections of mall facilities and report defects. Coordinate minor maintenance works and follow up with Engineering teams. Ensure timely resolution of maintenance issues affecting operations. Maintain operational readiness of public equipment and utilities.
Event & Promotional Support: Support mall events, exhibitions, and promotional activities. Coordinate set‑up and dismantling with tenants and vendors. Ensure safe operations, cleanliness, and smooth customer flow during events.
Reporting & Communication: Prepare daily operational checklists and basic reports. Report operational issues, risks, and improvements to management. Communicate effectively with internal teams and mall stakeholders.

Requirements

Diploma or Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
Minimum 1 years of experience in mall operations, retail operations, or property management.
At least 1 years in a supervisory or team leader role.
Strong leadership and people‑management skills.
Good communication and problem‑solving abilities.
Knowledge of mall operations, facilities, and safety standards.
Customer‑oriented and service‑minded approach.
Basic computer skills (email, reports, scheduling).
Responsible, proactive, and detail‑oriented.
Ability to work under pressure in a busy mall environment.
Flexible to work shifts, weekends, and public holidays.
Professional appearance aligned with Chip Mong Retail standards.

Required Skills

Business AdministrationFacilities ManagementMall OperationsRetail OperationsProperty ManagementSupervisory ExperienceTeam LeadershipLeadershipPeople ManagementCommunicationProblem-SolvingCustomer OrientationService MindednessBasic Computer SkillsEmailReport WritingSchedulingResponsibilityProactivityDetail Orientation