A Good Opportunity for ..

Branch Manager - Operations

GeneralPosted 1 mo ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Banking

Languages

English, Chinese

About the role

Effectively manage the operations of customer service, including supervision, service counters, and projects.
Responsible for annual budget planning of branches.
Prepare quarterly budget plans following the approval of the annual plan.
Achieve individual and branch budgets, including profit and loss, CASA, deposits, fee income generation services, acquiring new customers across all segments, and managing referrals/retention of account relationships.
Manage and develop human resources effectively, provide coaching and training, effective leadership, and fair, professional performance evaluation.
Implement retention measures to reduce avoidable employee turnover and build stable, capable talent pipelines.
Act as the first line of defense to prevent fraud, operational mistakes, and regulatory breaches.
Effectively manage the operations by ensuring that internal controls, KYC/AML/other policies and procedures, and ing guidelines are properly implemented.
Strictly comply with instructions relating to security and confidentiality.
Regularly communicate and supervise all staff to fully comply with the bank’s code of conduct.
Set service standards from top-down and demonstrate customer-centric behavior as a role model for the whole team.
Proactively track customer satisfaction metrics and conduct regular customer feedback surveys.
Resolve complex customer complaints and negative feedback proactively to avoid escalation to executive management or public exposure on social media that damages the bank’s brand reputation.
Proactively identify flow bottlenecks, time-intensive repetitive tasks, and customer/employee friction points in daily branch operations.
Break reliance on outdated legacy processes, collect optimization feedback, and escalate issues to branch management.
Collaborate with cross-functional stakeholders to redesign, simplify, and streamline daily operational flows for higher efficiency.
Maintain good communication and cooperation with all units, divisions, departments, and branches.
May have other duties as assigned by senior management of the bank.

Requirements

Bachelor Degree in administration or related field.
At least 5 years’ experience in Banking with at least 3 years in a managerial capacity.
Preferably manager with strong all-around experience in operations.
Strong command of written and verbal English; verbal and/or written Chinese Mandarin is an advantage.
Matured and outgoing, with the ability to drive performance.
Excellent communication and interal skills.
Ability to well with people of all levels and backgrounds is essential.
A team player who can manage efficiently in a changing environment.
Strong organizational and management skills are a must.

Required Skills

BankingManagementOperationsEnglishChinese MandarinPerformance DriveCommunicationInterpersonal SkillsAdaptabilityTeamworkOrganizational Skills

Schedule & Flexibility

Schedule:standard

Compensation Details

Bonus:performance bonus

Benefits

Attractive salary package
Rewards for over performance

About A Good Opportunity for ..

Visit Website

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services

Industry

Banking