Artisans Angkor

Area Manager

GeneralPosted 4 d ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience

3+ Years

Experience level

Associate

Work Mode

On-site

Industry

Retail

About the role

The Phnom Penh Area Manager is responsible for the overall commercial, operational, and financial performance of AA's in Phnom Penh area, including the Phnom Penh Store and Airport Store.
The role provides leadership across retail operations, sales strategy, development, key account management, omnichannel, and customer experience to drive sustainable and profitability.
As the owner of the Phnom Penh P&L, the Area Manager is accountable for achieving revenue, profitability, and operational objectives while ensuring the highest standards of customer service, brand presentation, and team performance.
The role is responsible for identifying new growth opportunities, developing strategic partnerships, expanding key accounts, and strengthening AA's market position across retail, corporate, tourism, hospitality, and digital channels.
Lead and manage the team of senior supervisors to drive performance of in-stores as well as B2B sales, aligned with AA 2.0 retail excellence strategy.
Set sales targets, operational processes and compliance, and performance objectives in partnership with the Retail & Sales Director.
Monitor and analyses performance through key retail and commercial KPIs and implement corrective action plans where required.
Identify opportunities to increase footfall, conversion, average transaction value, units per transaction, customer retention, and team productivity.
Coach teams, review operational standards, and identify growth opportunities.
Collaborate with marketing and merchandising teams to maximize campaign effectiveness, product performance, and customer engagement.
Ensure effective inventory management, stock accuracy, loss prevention, and product availability.
Optimize force planning, scheduling, and resource allocation to maximize efficiency and profitability.
Ensure compliance with company policies, operational procedures, and local regulations.
Monitor revenue, gross margin, operating expenses and profitability performance.
Develop growth strategies for corporate, B2B to increase AA market share.
Identify needed product range/products to further develop the market for retail, wholesale and B2B.
Lead and develop the Key Account Lead to deliver sustainable account growth and profitability.
Monitor market trends, customer behavior, tourism activity, and competitor performance.
Monitor account performance, profitability, retention, and growth opportunities.
Evaluate new market opportunities, retail locations, and partnership models that support expansion.
Ensure all commercial activities align with AA's luxury positioning and brand values.
Lead the development and execution of AA's omnichannel strategy.

Requirements

Years of progressive leadership experience in retail, commercial, or sales management.
Minimum 3 years of multi-site retail leadership experience.
Proven experience managing budgets and P&L.
Strong track record in development, strategic partnerships, and key account management.
Experience leading omnichannel and e-commerce growth initiatives.
Demonstrated success driving sales growth, profitability, and operational excellence.
Experience within luxury retail, premium retail, lifestyle brands, hospitality, travel retail, consumer goods, or related sectors is highly desirable.

Required Skills

Retail managementCommercial managementSales managementMulti-site retail leadershipBudget managementP&L managementStrategic partnershipsKey account managementOmnichannel growth initiativesE-commerce growth initiativesSales growth drivingProfitability managementOperational excellenceLeadership

Compensation Details

Bonus:performance bonus

Benefits

Rewards for over performance

About Artisans Angkor

Visit Website

Artisans Angkor is Cambodia's leading cultural luxury brand, celebrating Cambodian cultural heritage and craftsmanship.

Industry

Retail

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About the role

The Phnom Penh Area Manager is responsible for the overall commercial, operational, and financial performance of AA's in Phnom Penh area, including the Phnom Penh Store and Airport Store.
The role provides leadership across retail operations, sales strategy, development, key account management, omnichannel, and customer experience to drive sustainable and profitability.
As the owner of the Phnom Penh P&L, the Area Manager is accountable for achieving revenue, profitability, and operational objectives while ensuring the highest standards of customer service, brand presentation, and team performance.
The role is responsible for identifying new growth opportunities, developing strategic partnerships, expanding key accounts, and strengthening AA's market position across retail, corporate, tourism, hospitality, and digital channels.
Lead and manage the team of senior supervisors to drive performance of in-stores as well as B2B sales, aligned with AA 2.0 retail excellence strategy.
Set sales targets, operational processes and compliance, and performance objectives in partnership with the Retail & Sales Director.
Monitor and analyses performance through key retail and commercial KPIs and implement corrective action plans where required.
Identify opportunities to increase footfall, conversion, average transaction value, units per transaction, customer retention, and team productivity.
Coach teams, review operational standards, and identify growth opportunities.
Collaborate with marketing and merchandising teams to maximize campaign effectiveness, product performance, and customer engagement.
Ensure effective inventory management, stock accuracy, loss prevention, and product availability.
Optimize force planning, scheduling, and resource allocation to maximize efficiency and profitability.
Ensure compliance with company policies, operational procedures, and local regulations.
Monitor revenue, gross margin, operating expenses and profitability performance.
Develop growth strategies for corporate, B2B to increase AA market share.
Identify needed product range/products to further develop the market for retail, wholesale and B2B.
Lead and develop the Key Account Lead to deliver sustainable account growth and profitability.
Monitor market trends, customer behavior, tourism activity, and competitor performance.
Monitor account performance, profitability, retention, and growth opportunities.
Evaluate new market opportunities, retail locations, and partnership models that support expansion.
Ensure all commercial activities align with AA's luxury positioning and brand values.
Lead the development and execution of AA's omnichannel strategy.

Requirements

Years of progressive leadership experience in retail, commercial, or sales management.
Minimum 3 years of multi-site retail leadership experience.
Proven experience managing budgets and P&L.
Strong track record in development, strategic partnerships, and key account management.
Experience leading omnichannel and e-commerce growth initiatives.
Demonstrated success driving sales growth, profitability, and operational excellence.
Experience within luxury retail, premium retail, lifestyle brands, hospitality, travel retail, consumer goods, or related sectors is highly desirable.