Naki Suites

Front Office Supervisor

ឱកាសការងារពិសេសGeneralបានបង្ហោះ 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Work Mode

On-site

Industry

Real Estate/Property Development

អំពីតួនាទី និងភារកិច្ច

Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Front Office and Concierge employees.
Manage daily team attendance and team performance to make sure they follow company SOP and daily front desk checklist (morning, afternoon, night, and general).
Overseeing daily front desk operations, including reservations, rooms assignments, and room status updates.
Ensure accurate and efficient handling of guest registration, payment processing, and key distribution.
Collaborate with housekeeping and maintenance departments to coordinate room readiness and guest requests.
Prepare daily routine for front desk to check for readiness of reception area and lobby area, and ensure its kept clean, organized and welcoming.
Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally.
Ensuring a warm and welcoming atmosphere for guests arriving at the front desk, creating a positive first impression.
Handle guest check-ins and check-outs efficiently, following the established procedures.
Create a positive company image in every interaction with internal and external tenants.
Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions.
Ensure the front desk team follow up and follow through with guest requests until it’s completed.
Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience.
Maintain guest profiles and preferences to personalize service and anticipate guest needs.
Supervise and train front desk staff to ensure they adhere to established standards and policies.
Conduct regular performance evaluations, provide feedback, and identify opportunities for improvement.
Organize and lead team meetings to discuss goals, updates, and address any concerns.
Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance.
Supervise cash handling procedures, ensuring accuracy and compliance with financial policies.
Coordinate and support daily revenue reports, balancing cash and credit transactions with accounting team.
Manage office 365 suite for Front Office Department accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines.
Maintain accurate records, including guest registration cards, reservation logs, and occupancy reports.
Oversee and prepare daily, weekly, and monthly reports and ensure they’re being done and sent to management in a timely manner.
Monitors and controls the inventories for front office equipment and supplies.
Assist in managing room inventory and rate strategies to maximize revenue and occupancy.
Monitor closely room rates on OTA and propose upselling program and promotions to increase revenue.
Encourage front desk staff to upsell rooms for direct bookings and promote hotel amenities to increase revenue.
Monitor the lobby and public areas, stay alert of the safety and security of guests and staff.
Maintain guest confidentiality at all levels.
Report to department head or relevant department immediately and on time in case of finding any lost or broken items in room or public area either from client or employee.
Maintain complete knowledge and comply with all departmental policies and service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Coordinates exchange of information between inter departments and cross departments to ensure smooth operation flow.
Schedules and regularly conducts routine inspections of areas under control.
Conducting probation and formal performance appr.

ជំនាញចាំបាច់

Standards of ConductDress Code ComplianceHygiene StandardsUniform PresentationPostureTeam Attendance ManagementTeam Performance ManagementSOP AdherenceFront Desk Operations OversightReservations ManagementRoom AssignmentsRoom Status UpdatesGuest Registration HandlingPayment ProcessingKey DistributionHousekeeping CoordinationMaintenance CoordinationReception Area ReadinessLobby Area ReadinessCustomer Service Excellence

កាលវិភាគការងារ និងភាពបត់បែន

Start date:Flexible/ASAP

អំពី Naki Suites

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

We help our clients develop a vision, strategy, plan, and implement those deliverables with the highest international standards. Vision: To become the leading integrated real estate service provider. Mission: We are poised for growth and seek to strengthen our presence as we build for the future. Since 2013, Naki Group has grown from a local real estate and property management firm into an investment firm focused on developing the Indo-China belt. With representation in Singapore and Seattle, the Group invests in our 3 key pillars of property development, realty services, and hospitality management. As a developer, Naki Group has completed Silvertown Metropolitan, a 111-unit condominium in 2014, Woodland Residences, an 84-unit luxury villa gated community to be completed in 2022, and Agile Sky Residence, a 44-storey condominium to be completed in 2022. As a property management firm, Naki Group have served Silvertown Metropolitan, Woodland Residences, Agile Showroom, TK Avenue Community Mall and The One Mall. In addition to managing medium to large projects, our property management services extend to those smaller shops who require janitorial, pest control and sanitization services. As a hospitality services provider, Naki Group has maintained a high quality standards of stay to our tenants. From long stay to short stay, we ensure enjoyable accommodation coupled with services of convenience. Now as a growing real estate company, Naki Group is determined to reach out to larger domestic and overseas projects. On a larger scale, investors both financial and expertise will play a large role in achieving the goal of higher and faster returns to our partners. Building People At NAKI Group: Working at NAKI Group provides you the opportunity to work in a young and dynamic company where you will be able to grow with us. We believe that every employee will add value to the Group and that is why we focus on hiring talents from diverse backgrounds. Join us and begin your journey of continual learning and growth with NAKI Group. Commitment: We treasure the relationships nurtured with our clients and working partners. Trust: We strive to be a partner to you can depend on it. Integrity: We uphold honesty and consistency in all of our actions.

Employees

51 to 100

Industry

Real Estate/Property Development

City

Phnom Penh

More at Naki Suites

Other open roles at this company

5 open

Night Auditor Intern

Chamkar Mon | Phnom PenhInternship

Receptionist - Hotel

CambodiaFull-time

Internship Marketing

CambodiaInternship

Security Guard

CambodiaFull-time

Technician

CambodiaFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Accounts and Administration Officer

ACE

CambodiaFull-time

AccountingAdministrationMS Office

Research Analyst

Amrita

CambodiaFull-time

FinanceInvestment BankingBuy-side Investment

Operation Executive

Hybrid Learning Ocean Co., Ltd.

CambodiaFull-time$1k-$1k

AdministrationManagementEnglish

Media & Digital Marketing Officer

Bayon Heritage

CambodiaFull-time$0k-$0k

EnglishBachelor's Degree

ដាក់ពាក្យតាមរយៈ ajip.ai ជាមួយប្រវត្តិរូប និង CV របស់អ្នក។

អំពីតួនាទី និងភារកិច្ច

Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Front Office and Concierge employees.
Manage daily team attendance and team performance to make sure they follow company SOP and daily front desk checklist (morning, afternoon, night, and general).
Overseeing daily front desk operations, including reservations, rooms assignments, and room status updates.
Ensure accurate and efficient handling of guest registration, payment processing, and key distribution.
Collaborate with housekeeping and maintenance departments to coordinate room readiness and guest requests.
Prepare daily routine for front desk to check for readiness of reception area and lobby area, and ensure its kept clean, organized and welcoming.
Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally.
Ensuring a warm and welcoming atmosphere for guests arriving at the front desk, creating a positive first impression.
Handle guest check-ins and check-outs efficiently, following the established procedures.
Create a positive company image in every interaction with internal and external tenants.
Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions.
Ensure the front desk team follow up and follow through with guest requests until it’s completed.
Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience.
Maintain guest profiles and preferences to personalize service and anticipate guest needs.
Supervise and train front desk staff to ensure they adhere to established standards and policies.
Conduct regular performance evaluations, provide feedback, and identify opportunities for improvement.
Organize and lead team meetings to discuss goals, updates, and address any concerns.
Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance.
Supervise cash handling procedures, ensuring accuracy and compliance with financial policies.
Coordinate and support daily revenue reports, balancing cash and credit transactions with accounting team.
Manage office 365 suite for Front Office Department accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines.
Maintain accurate records, including guest registration cards, reservation logs, and occupancy reports.
Oversee and prepare daily, weekly, and monthly reports and ensure they’re being done and sent to management in a timely manner.
Monitors and controls the inventories for front office equipment and supplies.
Assist in managing room inventory and rate strategies to maximize revenue and occupancy.
Monitor closely room rates on OTA and propose upselling program and promotions to increase revenue.
Encourage front desk staff to upsell rooms for direct bookings and promote hotel amenities to increase revenue.
Monitor the lobby and public areas, stay alert of the safety and security of guests and staff.
Maintain guest confidentiality at all levels.
Report to department head or relevant department immediately and on time in case of finding any lost or broken items in room or public area either from client or employee.
Maintain complete knowledge and comply with all departmental policies and service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Coordinates exchange of information between inter departments and cross departments to ensure smooth operation flow.
Schedules and regularly conducts routine inspections of areas under control.
Conducting probation and formal performance appr.