Naki Suites

Night Auditor Intern

ឱកាសការងារពិសេសFinanceបានបង្ហោះ 4 mo ago

Location

Chamkar Mon | Phnom Penh

Job Type

INTERNSHIP

Experience

Fresh Graduate

Work Mode

On-site

Industry

Hospitality/Hotels, Real Estate/Property Development

Languages

Khmer, English

អំពីតួនាទី និងភារកិច្ច

Ensure to comply by company rule and policy including maintains daily appropriate standards of conduct, dress code, hygiene, uniforms, and appearance per department SOP without fail.
Ensure to follow by daily front desk checklist (morning, afternoon, night, and general), daily assigned shift, monthly roster, Day-off, break time, and Lunch time properly.
Manage and confirm customer bookings and reservations.
Provide basic and accurate information on hotel rates and services.
Compute all customers/tenants’ billings, accurately post charges to customers/tenants’ rooms and house accounts.
Payment process and verify customers/tenant’s payment method.
Issue room keys and direct customers to their rooms.
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Control front office supplies and keep inventory of stock.
Update schedule meetings or events.
Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
Answering phones in a professional manner, and routing calls as necessary.
Keep updated records of office expenses and costs.
Ensure to report to department head or relevant department immediately and on time in case of finding any lost or broken items in room or public area either from client or employee.
Comply with office 365 suite accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines.
Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally.
Ensuring a warm and welcoming atmosphere for guests arriving at the front desk, creating a positive first impression.
Handle guest check-ins and check-outs efficiently, following the established procedures.
Create a positive company image in every interaction with internal and external tenants.
Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions.
Respond to all customers/tenants’ questions and requests.
Ensure to follow up and follow through with guest requests until it’s completed.
Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience.
Maintain guest profiles and preferences to personalize service and anticipate guest needs.
Monitor the lobby and public areas, stay alert of the safety and security of guests and staff.
Maintain guest confidentiality at all levels.

លក្ខខណ្ឌតម្រូវការងារ

Education: Bachelor’s degree in Hotel and Tourism Management or related field.
Knowledge: Knowledge of regional and national real estate law and guidelines for rental property is a plus.
Language: Good command of Khmer, English, other language is a plus.

ជំនាញចាំបាច់

Hotel and Tourism Managementreal estate lawrental property guidelinesKhmerEnglishOffice 365One DriveSharePoint

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:shift

Start date:Flexible/ASAP

អត្ថប្រយោជន៍ទទួលបាន

NSSF & Pension funds
Weekly day off
Public holidays
Seminar, Company parties & Events
Internal training & development opportunity
Oversea paid training
Staff week & promotion

អំពី Naki Suites

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

We help our clients develop a vision, strategy, plan, and implement those deliverables with the highest international standards. Vision: To become the leading integrated real estate service provider. Mission: We are poised for growth and seek to strengthen our presence as we build for the future. Since 2013, Naki Group has grown from a local real estate and property management firm into an investment firm focused on developing the Indo-China belt. With representation in Singapore and Seattle, the Group invests in our 3 key pillars of property development, realty services, and hospitality management. As a developer, Naki Group has completed Silvertown Metropolitan, a 111-unit condominium in 2014, Woodland Residences, an 84-unit luxury villa gated community to be completed in 2022, and Agile Sky Residence, a 44-storey condominium to be completed in 2022. As a property management firm, Naki Group have served Silvertown Metropolitan, Woodland Residences, Agile Showroom, TK Avenue Community Mall and The One Mall. In addition to managing medium to large projects, our property management services extend to those smaller shops who require janitorial, pest control and sanitization services. As a hospitality services provider, Naki Group has maintained a high quality standards of stay to our tenants. From long stay to short stay, we ensure enjoyable accommodation coupled with services of convenience. Now as a growing real estate company, Naki Group is determined to reach out to larger domestic and overseas projects. On a larger scale, investors both financial and expertise will play a large role in achieving the goal of higher and faster returns to our partners. Building People At NAKI Group: Working at NAKI Group provides you the opportunity to work in a young and dynamic company where you will be able to grow with us. We believe that every employee will add value to the Group and that is why we focus on hiring talents from diverse backgrounds. Join us and begin your journey of continual learning and growth with NAKI Group. Commitment: We treasure the relationships nurtured with our clients and working partners. Trust: We strive to be a partner to you can depend on it. Integrity: We uphold honesty and consistency in all of our actions.

Employees

51 to 100

Industry

Hospitality/Hotels, Real Estate/Property Development

City

Phnom Penh

More at Naki Suites

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អំពីតួនាទី និងភារកិច្ច

Ensure to comply by company rule and policy including maintains daily appropriate standards of conduct, dress code, hygiene, uniforms, and appearance per department SOP without fail.
Ensure to follow by daily front desk checklist (morning, afternoon, night, and general), daily assigned shift, monthly roster, Day-off, break time, and Lunch time properly.
Manage and confirm customer bookings and reservations.
Provide basic and accurate information on hotel rates and services.
Compute all customers/tenants’ billings, accurately post charges to customers/tenants’ rooms and house accounts.
Payment process and verify customers/tenant’s payment method.
Issue room keys and direct customers to their rooms.
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Control front office supplies and keep inventory of stock.
Update schedule meetings or events.
Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
Answering phones in a professional manner, and routing calls as necessary.
Keep updated records of office expenses and costs.
Ensure to report to department head or relevant department immediately and on time in case of finding any lost or broken items in room or public area either from client or employee.
Comply with office 365 suite accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines.
Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally.
Ensuring a warm and welcoming atmosphere for guests arriving at the front desk, creating a positive first impression.
Handle guest check-ins and check-outs efficiently, following the established procedures.
Create a positive company image in every interaction with internal and external tenants.
Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions.
Respond to all customers/tenants’ questions and requests.
Ensure to follow up and follow through with guest requests until it’s completed.
Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience.
Maintain guest profiles and preferences to personalize service and anticipate guest needs.
Monitor the lobby and public areas, stay alert of the safety and security of guests and staff.
Maintain guest confidentiality at all levels.