Tsutaya Bookstore

Sales and Cashier Supervisor

ឱកាសការងារពិសេសSales & Retailបានបង្ហោះ 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

3+ Years

Work Mode

On-site

Industry

Education/Training

Languages

English

អំពីតួនាទី និងភារកិច្ច

Ensure a consistently high standard of customer experience through professional service, product knowledge, and personalized recommendations with high-quality experience in the bookstore.
Handle customer inquiries, complaints, and special requests with a service-recovery mindset.
Promote and upsell store promotions, loyalty programs, and premium services (e.g. gift wrapping, special orders).
Foster a welcoming environment and ensure that both teams deliver consistent, friendly service.
Oversee daily opening and closing procedures, including cash handling, POS system reconciliation, and end-of-day reporting (Open shift and close shift).
Maintain cleanliness, tidiness, and merchandising standards in all areas (book displays, reading corners, cashier counter).
Ensure security protocols for merchandise, cash, and customer data are followed.
Ensure compliance with company policies, store procedures, and industry best practices to uphold operational excellence.
Participate in PDCA (Plan, Do, Check, Act) processes to promote store operational enhancements.
Supervise, coach, and support frontline staff in delivering excellent service to meet sales targets with efficiency and professionalism.
Conduct on-the-job training for new hires and provide feedback on performance.
Organize and supervise staff duty rosters, break schedules, and task delegation with Assistant Store and Store Manager.
Monitor stock levels, manage replenishment, and participate in stocktaking exercises with the Merchandising department.
Ensure book displays, feature tables, and promotional areas are well-organized and aligned with brand standards.
Coordinate the set-up of seasonal displays and book launches/events.
Assist in preparing sales, inventory, incident and discrepancy reports to MD team.
Communicate operational issues, customer feedback, and staff concerns to the Store Manager.
Maintain accurate documentation of attendance, petty cash, and daily operational logs.
Other tasks as assigned by the Store Manager.

លក្ខខណ្ឌតម្រូវការងារ

Minimum 3 years of experience in supervisory or retail management role, preferably in a bookstore or retail industry.
Strong leadership and team management skills, with the ability to train and motivate staff.
Excellent communication and customer service skills.
Experience in sales, merchandising, and inventory control.
Proficiency in basic computer applications and POS systems is an advantage.
Ability to work flexible hours, including weekends and holidays, as needed.

ជំនាញចាំបាច់

supervisoryretail managementleadershipteam managementtrainingmotivationcommunicationcustomer servicesalesmerchandisinginventory controlbasic computer applicationsPOS systemsPOS

អត្ថប្រយោជន៍ទទួលបាន

Rewards for over performance
Learn new Skills on the jobs

អំពី Tsutaya Bookstore

ចូលមើលគេហទំព័រ

Industry

Education/Training

More at Tsutaya Bookstore

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5 open

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CambodiaFull-time

Barista

CambodiaFull-time

Head Bookseller

CambodiaFull-time

Sous Chef

CambodiaFull-time

Senior Sales and Cashier

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អំពីតួនាទី និងភារកិច្ច

Ensure a consistently high standard of customer experience through professional service, product knowledge, and personalized recommendations with high-quality experience in the bookstore.
Handle customer inquiries, complaints, and special requests with a service-recovery mindset.
Promote and upsell store promotions, loyalty programs, and premium services (e.g. gift wrapping, special orders).
Foster a welcoming environment and ensure that both teams deliver consistent, friendly service.
Oversee daily opening and closing procedures, including cash handling, POS system reconciliation, and end-of-day reporting (Open shift and close shift).
Maintain cleanliness, tidiness, and merchandising standards in all areas (book displays, reading corners, cashier counter).
Ensure security protocols for merchandise, cash, and customer data are followed.
Ensure compliance with company policies, store procedures, and industry best practices to uphold operational excellence.
Participate in PDCA (Plan, Do, Check, Act) processes to promote store operational enhancements.
Supervise, coach, and support frontline staff in delivering excellent service to meet sales targets with efficiency and professionalism.
Conduct on-the-job training for new hires and provide feedback on performance.
Organize and supervise staff duty rosters, break schedules, and task delegation with Assistant Store and Store Manager.
Monitor stock levels, manage replenishment, and participate in stocktaking exercises with the Merchandising department.
Ensure book displays, feature tables, and promotional areas are well-organized and aligned with brand standards.
Coordinate the set-up of seasonal displays and book launches/events.
Assist in preparing sales, inventory, incident and discrepancy reports to MD team.
Communicate operational issues, customer feedback, and staff concerns to the Store Manager.
Maintain accurate documentation of attendance, petty cash, and daily operational logs.
Other tasks as assigned by the Store Manager.

លក្ខខណ្ឌតម្រូវការងារ

Minimum 3 years of experience in supervisory or retail management role, preferably in a bookstore or retail industry.
Strong leadership and team management skills, with the ability to train and motivate staff.
Excellent communication and customer service skills.
Experience in sales, merchandising, and inventory control.
Proficiency in basic computer applications and POS systems is an advantage.
Ability to work flexible hours, including weekends and holidays, as needed.