Teuk Saat 1001

Regional Operations Manager

GeneralPosted 3 mo ago

Location

Kampong Cham Province

Job Type

FULLTIME

Work Mode

On-site

Industry

NGO

Languages

Khmer, English

About the role

Ensure the best implementation of the franchise’s guidelines, the water kiosks to operate at the highest standard (franchise standard, water production, business management even in the rural context).
Conduct significant growth and performance of the existing water kiosks (make analysis and set corrective action plans).
Ensure actions are taken to support the business growth of each water kiosks by suggesting innovative ways to reach sales targets.
Conducting regular site visits to ensure the best implementation of the franchise.
Implement the best practices across the network to improve the work of the advisors and provide effective support to the entrepreneurs.
Strengthen O-We brand as a national brand by ensuring the homogeneity of consumables used in each water kiosks.
Respond to and resolve complaints and problems.
Lead the regional team: Advisors, Senior Advisor, Driver.
Ensure the work plan and the outcomes of the team according to the internal standard.
Provide developmental coaching and guidance for the regional team.
Prepare and conduct monthly meeting with his team to follow up on their performance.
Support the day-to-day needs of the team.
Drive various issue resolution interfacing with different stakeholders: partners, community, entrepreneurs, advisors.
Liaise with finance, purchase, water quality, technical and marketing team to implement project, resolution, and response to any operational tasks related to his/her platform.
Guarantee implementation of the internal processes, guidelines and strategy.
Guarantee accuracy of the monthly reports done and shared by his team (quality, administration, payment follow-up, etc). Be the face of TS1001 in provincial and regional level, represent TS1001.
Report to the technical working group and PDRD.
Assist the advisors regarding to strengthen relation between TS1001, communities and communes by actively involve them in the monthly meeting in each water kiosk, activate or re-activate the water communities.