Fenglin Finance

Risk Control Officer

Hidden GemGeneralPosted 3 mo ago

Location

Boeng Keng Kang | Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Work Mode

On-site

Industry

Banking/ Insurance/ Microfinance

Languages

Khmer, English, Chinese

About the role

Verify loan applicants’ information and documents by phone.
Confirm customer identity, employment, income, contact details, and loan purpose.
Assess customer risk levels and provide audit recommendations.
Conduct pre-disbursement confirmation calls and explain loan terms.
Remind customers of upcoming repayments and follow up on overdue accounts.
Maintain accurate customer records and audit documentation.
Report suspicious applications, fraud risks, and abnormal cases.
Support risk control activities, data review, and risk screening.
Perform other audit and customer service tasks as assigned.

Requirements

Bachelor’s degree in Business Administration, Finance, or related field At least 1 year of experience in customer service, risk control, collections, or telemarketing is preferred.
Chinese-speaking-50% Good communication skills (Khmer + basic English) Responsible, detail-oriented, and risk-aware.
Basic computer and Microsoft Office skills.
Able to work under pressure with strong execution skills.

Required Skills

Business AdministrationFinanceCustomer ServiceRisk ControlCollectionsTelemarketingChineseCommunication SkillsKhmerEnglishResponsibleDetail-orientedRisk-awareBasic Computer SkillsMicrosoft OfficeWork under pressureExecution Skills